Tier I Helpdesk

Strongsville, OH, US • Posted 17 hours ago • Updated 4 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Server Administration
  • Testing
  • IT Service Management
  • Knowledge Base
  • User Guides
  • Onboarding
  • Documentation
  • Wireless Communication
  • LAN
  • Service Desk
  • Computer Hardware
  • Microsoft Windows
  • Operating Systems
  • Microsoft Office
  • Antivirus
  • Provisioning
  • Communication
  • Organized
  • Customer Service
  • Attention To Detail
  • CompTIA
  • A+
  • Servers

Summary

Purpose and Scope of Position :

The Tier I Help Desk position is responsible for processing all IT related Service Requests and Incidents that are submitted to Acuative's internal Helpdesk. This position will assist the System Administrators with basic server maintenance when workloads permit.

Primary Duties and Responsibilities :
Provisioning and deprovisioning of PC's and related hardware
Testing hardware for proper operation
Disposal of retired hardware
Troubleshoot hardware and software issues
Assist with the creation, modification, and deactivation of user accounts in various systems
Support password resets and account lockout issues
Log, track, and document all support requests in the IT service management system
Contribute to the development and maintenance of the IT knowledge base by documenting common issues and their resolutions
Update and create user guides and documentation for common tasks
Maintain Onboarding/Offboarding procedure documentation
Provide Guest WiFi access

Primary Internal and External Contacts :

Internal: LAN Team and End Users.

External: Hardware and Software vendors.

Minimum Qualifications :
2+ years experience in a service desk position.
Strong technical knowledge of basic computer hardware and peripherals.
Strong technical knowledge of Windows desktop operating systems.
Strong technical knowledge of Microsoft Office.
Highly adept at troubleshooting end user issues.
Skilled at spyware and virus removal.
Ability to create and deploy disk images for provisioning of PCs
Excellent oral and written communication skills.
Organized, self-starter that has superior customer service skills and pays close attention to detail.

Additional Qualifications Desired :
High School Diploma or GED
CompTIA A+ certification

Physical Demands :
Working at a desk on a computer for long periods of time.
Lifting heavy equipment, such as servers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTL99041
  • Position Id: e9087d6500f73639f94c7dd6900ef474
  • Posted 17 hours ago
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