Role: Telephony (Telecom) Product Owner
Location: Frederick, MD. 100% Onsite.
Role Overview:
Role Descriptions: Role Overview:
The Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product capabilities| including voice platforms| contact center solutions| and unified communication systems.
This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders. Key Responsibilities Own and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions) Define product vision| roadmap| and priorities aligned with business objectivesGather and translate business requirements into user stories and acceptance criteria Collaborate with engineering| network| and operations teams to deliver scalable telephony solutions
Act as the primary liaison between stakeholders (business| IT| vendors| leadership)Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions Prioritize features based on business value| customer impact| and technical feasibility Ensure seamless integration with enterprise systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives)Monitor product performance and KPIs| ensuring continuous improvement Manage vendor relationships and evaluate new telephony technologies Required Skills Qualifications Bachelors degree in Information Technology| Telecommunications| or related field712 years of experience in telecom IT| with at least 3 years as a Product Owner or similar role Strong understanding of telephony technologies oVoIP SIP PBX systemsoUnified Communications (UCaaS) o Contact Center platforms (IVR| ACD| call routing)Experience with Agile Scrum methodologies and tools (JIRA| Azure DevOps| etc.)Strong stakeholder management and communication skills Ability to translate business needs into technical requirements Familiarity with enterprise integrations and APIsCertification in Scrum Product Owner (CSPOPSPO) preferred | Preferred Skills Experience with platforms such as Microsoft Teams Calling| Cisco| Avaya| Genesys| NICE| Zoom Phone Knowledge of cloud telephony and migration strategies Understanding of telecom compliance| security| and resiliency standards Experience in digital transformation or modernization initiatives Key Competencies Product ownership and decision-making Strong analytical and problem-solving skills Stakeholder engagement and communication Agile mindset and adaptability Customer-centric thinking Typical Deliverables Product roadmap and strategy Prioritized product backlog User stories with acceptance criteria Release plans and feature rollout strategies Performance metrics and dashboards
Essential Skills: Role Overview
The Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product capabilities| including voice platforms| contact center solutions| and unified communication systems. This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders. Key Responsibilities Own and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions)Define product vision| roadmap| and priorities aligned with business objectives Gather and translate business requirements into user stories and acceptance criteria Collaborate with engineering|
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