Hello,
Zenosys is looking Help Desk Analyst 1client Wilmington, DE If you are available and interested in the below opportunity, please send me updated resume. Thanks
Job Title Help Desk Analyst 1
Location- Wilmington, DE (Onsite)
Duration 12+ Months Contracts Highly Chance to Extend
If you are interested, please provide the following details along with the updated resume to speed up the interview process.
Full Legal Name as mentioned in Drivers' license:
Current Location:
Willing to relocate to the specified work location:
Currently on a project or actively looking:
Availability for interview:
Availability to join the project:
Date of Birth (Month/Date):
Visa Status:
Since how long the candidate has been in US
Need Education details with University Name, Location & Passing year in resume.:
LinkedIn address
Onsite Only - Must live within 2 hours of Delaware
Interview Process - Online Meeting
37 Hours/week
Working Hours: 8:30am to 4:30pm
Hardware Dell Laptops / desktops
Software MS O365, Adobe Acrobat, ServiceNow
Customer service skills are very important.
Technical troubleshooting skills a must
Ability to communicate both oral and written.
Years of Relevant Experience: 1 to 3 years field experience
Job Summary:
Provide technical assistance, support, and advice to end users for hardware, software, and systems.
Provide hands-on technical assistance to business and technical users.
Investigate and resolve computer software and hardware problems of users.
Serve as a contact for level 1 support.
Serve as a contact for users having problems using computer software, hardware, and operating systems,
and escalates as necessary.
Determine whether problem is caused by hardware, software, or system.
Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
Talk with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic.
software or by listening to and following instructions.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards and displays strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken
If interested Please send me your resume at
Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web:
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