IT Support Specialist

 IT Support Specialist (Contract) – Irvine, CA (Onsite)

Location: Irvine, California (Onsite)
Job Type: Contract (40 Hours/Week)
Experience Required: 3–5 Years (Candidates with higher relevant experience may also be considered)
Work Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Work Environment

• 100% Onsite
• Irvine, California
• No travel required

Employment Details

• Contract Position
• 40 hours per week
• Competitive hourly compensation based on experience

Equal Opportunity Employer

Job Summary

We are seeking an experienced IT Support Specialist to provide Tier 1 and Tier 2 technical support for end users. The ideal candidate will have strong troubleshooting skills across Windows and macOS environments, experience supporting enterprise IT infrastructure, and a customer-focused approach to resolving technical issues.

Key Responsibilities

• Provide Tier 1 & Tier 2 IT support for hardware, software, and end-user issues.
• Troubleshoot Windows, macOS, laptops, desktops, mobile devices, VPN, and conferencing systems.
• Support user account administration, MFA resets, application access, and group permissions.
• Perform onboarding and offboarding activities, including device provisioning and access setup.
• Manage IT support tickets while maintaining accurate documentation and meeting SLA requirements.
• Escalate complex technical issues to appropriate infrastructure or security teams.
• Support device lifecycle management, including deployment, refresh, inventory, and asset returns.
• Maintain knowledge base articles and contribute to process improvements.
• Deliver excellent customer service through timely communication and issue resolution.

Required Skills

• 3+ years of experience in IT Support, Service Desk, or End User Support.
  • Google Workspace
• Strong troubleshooting experience with Windows and macOS.
• Experience supporting:
• Okta or Azure Active Directory
• Microsoft Intune
• JAMF
• VPN solutions
• Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management.
• Understanding of ITIL processes (Incident, Request, Escalation, Knowledge Management).
• Strong communication, documentation, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience supporting both onsite and remote users.
• Strong analytical and problem-solving skills.
• Experience working in enterprise IT environments.