Job Requisition ID #25WD94066
Position OverviewAutodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
Responsibilities- Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
- Act as the customer liaison with engineering team
- Research, verify, and document product defects
- Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
- Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
- Excellent verbal and written communication skills
- Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
- Build and maintain a collection of service automation runbooks that can be run from the cloud
- Build alert and telemetry systems to accelerate issue detection and mitigation
- Create documentation as appropriate for the automations developed
- Ensure high quality deliverables
- Ability to work independently and/or guide other team members to meet deadlines
- Self-motivated and proactive, possessing strong desire to learn
Minimum Qualifications- 4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree
- Minimum 8 years of experience in the architecture & engineering domain
- Strong skills in Windows OS, networking, Cloud APIs, virtualization
- Experience with Azure, AWS, or similar cloud provider is helpful
- Strong Experience writing script-based automations using Python, or similar scripting languages
- Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)
Preferred Qualifications- Excellent skills in resolving customer problems with an "out of the box" and a "can do" approach
- Exhibit leadership skills and go beyond on the roles and responsibilities
- Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
- Working experience with any of those products: AutoCAD, Revit, Forma, BIM360.
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