Sr. Product Owner

Description

We are looking for an experienced Sr. Product Owner to guide the strategy, delivery, and ongoing performance of customer-facing digital products in Torrance, CA. This Long-term Contract position will lead initiatives across web and emerging mobile experiences, helping shape tools used by customers and service teams while balancing innovation, quality, and operational stability. The ideal candidate brings strong product leadership, thrives in complex environments, and can align cross-functional teams around a clear roadmap and measurable outcomes.

Responsibilities:

Direct the product lifecycle from concept through launch and post-release support for digital platforms serving finance customers and internal service teams.

Partner with user experience, engineering, business, and testing groups to define priorities, translate needs into well-structured user stories, and ensure successful delivery.

Build and maintain strategic product roadmaps that support long-range business goals and drive modernization of customer and agent-facing capabilities.

Present recommendations, priorities, and investment needs to senior leadership, using data and market perspective to gain alignment on key initiatives.

Oversee production health by monitoring platform performance, coordinating incident response, and resolving defects that affect customer experience or operational continuity.

Manage operational aspects of the product environment, including vendor coordination, licensing oversight, cost awareness, and tool-related decision support.

Lead and mentor Product Owners and related team members, promoting strong execution practices in agile delivery and cross-functional collaboration.

Support enhancements to digital self-service experiences, payment-related functionality, and new channel launches such as mobile-based customer solutions.

Requirements

Proven experience in a senior product ownership or product management role supporting digital products at scale.

Strong background in Agile delivery methods, including backlog management, user story development, and collaboration with scrum teams.

Ability to influence stakeholders across business, technology, customer experience, and executive leadership groups.

Experience working with customer-facing websites, digital applications, or service platforms with high quality and uptime expectations.

Demonstrated analytical skills with the ability to use metrics, operational data, and business insights to guide decisions.

Experience writing UAT Scripts and present case studies

Knowledge of quality assurance practices, production support processes, and issue triage in live product environments.

Excellent communication and leadership skills, with the ability to navigate ambiguity and drive results across multiple priorities.

Innovation starts with people.

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