Job ID: 2614385
Location: Colorado Springs, CO, US
Date Posted: 2026-07-08
Category: Information Technology
Subcategory: Telecom Engr
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: ORA_ON_SITE
Description ?SAIC is seeking a secret cleared
Video Teleconferencing (VTC) Technician in Colorado Springs to support the NORAD NITES program. The VTC Technician will be responsible for the operation, and maintenance of Unclassified/Classified/REL VTC systems, Audio/Video (A/V) systems, VTC conference rooms, satellite television/broadcast systems, and related services at the N&NC HQ.
The VTC Technician will also schedule conference rooms and be in support of the government. The role includes providing responsive support for the top leadership, managing high-priority incidents, and ensuring the highest level of service quality.
Key Responsibilities: - Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines.
- Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
- Operate, maintain, and monitor all events in relations of the Training Rooms.
- Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
- Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
- Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
- Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.
- Schedule, set-up, configure, operate, and support conference rooms based on event
requirements and additional requirements as directed by AAS COR, N&NC TPOC,
and Government VTC Service Owner. Conference room support includes:
- Operational check monitoring of A/V and VTC equipment, partition walls, lights,
electrical and room air conditioning (e.g., humidity).
- Configuring furniture placements (i.e. tables, chairs, podium, stage).
- Microphone and camera placements in training room(s), as directed by event
Action Officer or POC.
- Promptly keeping Action Officer or POC abreast on concerns/issues as
appropriate.
- Support two or more simultaneous events.
- Basic A/V, VTC, and IT troubleshooting.
- Assisting Protocol, Action Officer, and/or POC with best effort room
configuration, seating charts, and flag set-up in support of events.
- Testing of A/V and VTC equipment for meetings, briefings, ceremonies, and
conferences.
- The contractor shall manage and operate the N&NC community antenna television
(CATV) system. Support includes:
- Tier 1/2 support of issues and escalating/incidents to Tier 3 (satellite television)
Qualifications ?TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience.
Qualifications: - Bachelor's degree in a related field plus 0-2 years' experience or 4 years equivalent military/civilian experience.
- Comprehensive knowledge of VTC systems and AV technologies. Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to respond to high-pressure situations promptly and efficiently.
- Required Certification: IAT Level II (Security +)
- Preferred Certification: any relevant Crestron Certifications
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10111346
- Position Id: 2614385
- Posted 6 hours ago
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