L2 IT Onsite Technician

Overview Are you a problem solver passionate about providing top-tier solutions? As an IT Specialist, you will provide second-level IT support to users across the SR400 Project office, and collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations. You will be joining the $4.6B SR 400 Express Lanes project in Atlanta-one of the largest roadway projects in the United States-delivered through a public-private partnership led by Fla

The Client Experience Migration Technical Support Representative ensures the delivery of superior customer service by providing timely and efficient resolution of technical issues related to the data center consolidation/migrations. This role involves troubleshooting, gathering details and screenshots, analyzing, and resolving escalated issues from clients and internal teams, thereby ensuring continuous client satisfaction. The position requires participation in off-hours support, including earl

Recruiting contact Contact us directly if you have any questions about this open job position Contact us Your skills 2+ years of IT experience (or equivalent)Technical certifications such as A+ or Network+ are preferredFamiliarity with Windows OS, Mac OS, and various software applicationsExperience in OS, Apps and H/W installation and troubleshooting depending on project productsExcellent communication and customer service skillsAbility to work independently and as part of a teamThis role is an

Description The ideal candidate will have a strong customer-focused mindset and a proven track record in help desk or service desk roles. This position requires excellent customer service skills and the ability to handle a high volume of phone calls efficiently. Key Responsibilities: - Provide first-level technical support to internal users, ensuring a high first-level resolution rate (over 90%). - Manage and resolve incidents and service requests using tools like Active Directory, Azure, and pe