We are looking for Product Support for our client in Greenville, NC
Job Title: Product Support
Job Location: Greenville, NC
Job Type: Contract
Job Overview:
Pay Range: $55.00hr - $60.00hr
Requirement/Must Have:
- Strong Digital Product Management experience, preferably within B2B eCommerce or SaaS environments.
- Experience managing digital products from opportunity identification and discovery through development, launch, measurement, and optimization.
- Strong eCommerce product management capability, including understanding of customer journeys, conversion, merchandising, promotions, and pricing experiences.
- Ability to translate identified opportunities into a clear product roadmap comprising prioritized strategies, initiatives, and delivery activities.
- Ability to apply quantitative and qualitative measures to support prioritization and investment decisions.
- Ability to develop clear product requirements, user stories, and acceptance criteria to enable effective execution by Engineering, UX, and other cross-functional teams.
- Ability to drive alignment across a broad, cross-functional, and globally distributed group of stakeholders.
Responsibilities:
- Assess existing digital product opportunities, customer experience challenges, and business priorities across the platform.
- Identify and implement capabilities that improve merchandising opportunities and increase promotional engagement.
- Gather and incorporate voice-of-the-customer insights to inform product priorities and digital experience improvements.
- Partner with business stakeholders to understand pricing strategies and support clear and effective presentation of pricing on the platform.
- Identify and prioritize opportunities to improve the overall digital customer experience.
- Work closely with Engineering teams to ensure product requirements, desired outcomes, and product vision are clearly understood and accurately implemented.
- Collaborate with UX teams and apply design-thinking principles to support development of customer-centered digital experiences.
- Define and support delivery of Minimum Viable Products (MVPs), followed by rapid iteration and optimization based on data, customer feedback, and experimentation.
- Partner with Analytics and Experimentation teams to measure product performance, identify improvement opportunities, and optimize conversion and customer experience.
- Use A/B testing, multivariate testing, or other experimentation approaches where appropriate to validate changes and improve conversion funnels.
- Monitor relevant product and customer experience metrics to identify performance trends and opportunities requiring action.
- Convert data, insights, and customer feedback into actionable recommendations for experience improvements, process enhancements, and efficiency gains.
- Provide clear product prioritization and decision-making where competing customer, commercial, technical, and delivery priorities exist.
- Support effective product delivery across device types and ensure experiences are appropriately considered across relevant digital channels.
- Maintain appropriate product documentation, decision records, priorities, and delivery status throughout the engagement.
- Provide effective handover of product roadmaps, outstanding priorities, performance insights, recommendations, and relevant documentation at the conclusion of the project.
Skills:
- Digital Product Management.
- B2B eCommerce.
- SaaS.
- Product Roadmap Development.
- User Stories.
- Acceptance Criteria.
- Design-thinking.
- A/B Testing.
- Multivariate Testing.
- KPI Tracking.
- Merchandising.
- Promotions.
- Pricing Strategies.
Qualification And Education:
- 10-12 years of relevant experience.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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