ServiceNow Assist AI Agent / LLM Topic Developer

Remote • Posted 10 hours ago • Updated 10 hours ago
Full Time
Remote
$100,000 - $140,000/yr
Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

  • ServiceNow
  • AI agents
  • virtual agents
  • copilots
  • LLM Topic
  • ServiceNow AI Agent Studio
  • SOAP
  • SAP
  • Salesforce.com
  • Use Cases
  • Web Services
  • Artificial Intelligence
  • IT Service Management
  • Leadership
  • Microsoft Azure
  • OAuth
  • Workday
  • Workflow
  • Amazon Web Services
  • OAuth 2.0
  • REST APIs
  • Integration Hub
  • Now Assist Skills Kit

Summary

Job Role: ServiceNow Assist AI Agent / LLM Topic Developer

Location: Remote

Job Description:

Must Have Technical/Functional Skills:

  • Strong hands-on and leadership experience in ServiceNow AI Agent Studio (Yokohoma/Zurich).
  • Practical experience on Now Assist Skills Kit.
  • Strong knowledge and hands-on experience on LLM Topic configuration.
  • Strong hands-on and leadership experience in Integration Hub spokes
  • Practical experience on Flow Designer and scripted REST APIs
  • Strong knowledge and hands-on experience on OAuth 2.0
  • Strong knowledge and hands-on experience on Workday Web Services or REST integration experience

Roles & Responsibilities

  • Build and configure AI agents (virtual agents, copilots) on ServiceNow
  • Design multi-step agent workflows for real scenarios
  • Use Now Assist capabilities to automate:
  • ITSM workflows (incidents, requests)
  • HR / CSM use cases
  • Create LLM-powered topics (use cases) for agents
  • Design:

o Prompts

o Instructions

o Guardrails

  • Tune responses for:

o Accuracy

o Tone

o Business context

  • Define dialog flows:
  • Intents
  • User journeys
  • Fallback handling

Ensure:

  • Natural conversation
  • Minimal friction

Improve metrics like:

  • Containment rate
  • Resolution rate
  • Build integrations between ServiceNow and other systems

o Salesforce, SAP, Workday

o Azure, AWS, REST APIs

  • Use:

o Integration Hub (spokes)

o Flow Designer

o REST/SOAP APIs

  • Design low-code workflows
  • Automate:

o Incident management

o HR workflows

o Approval processes

  • Build:

o Flows

o Subflows

o Actions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10217521
  • Position Id: 9039227
  • Posted 10 hours ago
Contact the job poster
RB

Rajat Bhoyar

Recruiter @ Ztek Consulting
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

Today

Easy Apply

Third Party, Contract

60 - 70

Remote

Today

Easy Apply

Contract, Third Party

$60 - $65

Remote or Austin, Texas

Today

Contract

$75 - $80 hourly

Remote

4d ago

Easy Apply

Full-time

Depends on Experience

Search all similar jobs