Title: Senior Salesforce Architect - Technical Oversight Specialist
Position Overview
The Ohio Department of Commerce seeks a Senior Salesforce Architect to serve as our technical oversight consultant for the Division of Cannabis Control's Salesforce eLicensing system. This role oversees our managed service vendor's implementations, ensuring delivery excellence, technical compliance, and business value realization.
This is a part-time position with a commitment averaging 20 hours per week. As the technical oversight specialist for our managed service vendor, this role requires flexibility in scheduling to align with critical vendor activities. While we aim to conduct business during standard hours, the nature of vendor oversight and system implementations may require substantial evening or weekend availability during certain project phases. These schedule variations are driven by vendor deliverables, deployment windows, and divisional priorities. All hours, regardless of when they occur, count toward the 20-hour weekly commitment. Candidates must be able to adapt their availability based on project demands and critical system needs throughout the engagement.
Key Responsibilities
Technical Governance & Vendor Management
Serve as agency's technical authority onSalesforce architectural decisions
Review and approve all technical designs beforeimplementation
Conduct code reviews and technical audits ofvendor deliverables
Evaluate vendor performance against KPIs andSLAs
Validate vendor estimates and resolve technicaldisputes
Risk Management & Security
Identify and mitigate technical, security, andcompliance risks
Ensure solutions meet federal/state securityrequirements
Review data handling, encryption, and accesscontrol
Monitor technical debt and enforce remediationplans
Business Partnership & Innovation
Translate business needs into technicalrequirements
Provide unbiased build vs. buy vs. configurerecommendations
Identify opportunities to leverage newSalesforce features
Drive standardization and reusability acrossimplementations
Hands-On Delivery (As Needed)
Resolve critical production issues when vendorcannot
Build proof-of-concepts and develop complexsolutions
Create technical documentation and knowledgetransfer materials
Required Qualifications
Experience
8+ years hands-on Salesforce development andarchitecture
3+ years in senior architect or technical leadroles
Experience managing external vendors/contractors
Proven enterprise Salesforce implementations
Experience with Salesforce implementations ingovernment cloud environments, preferably within the State of Ohio's technologyinfrastructure
Technical Skills
Expert proficiency in Apex, LWC, Visualforce,and declarative development
Deep understanding of Salesforce security andlarge data volumes
Experience with integration patterns, APIs, andplatforms such as MuleSoft
Knowledge of DevOps practices and tools such asCopado and Flosum
Certifications
Salesforce Certified Advanced Administrator (required)
3+ additional Salesforce certifications
Active maintenance of all certifications
Core Competencies
Strong analytical and communication skills
Ability to make decisions under pressure
Detail-oriented and able to challenge vendorsconstructively
Success Metrics
Vendor delivery quality and on-time performance
Reduction in post-deployment defects
Stakeholder satisfaction and technical debtreduction
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