Hello,
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Request you to please review the role below and share relevant profiles for consideration.
Role:Amelia Developer ( Voice & Chat )
Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ - onsite
Duration: 6-12 months
Key Skills & Experience to Highlight
Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.
Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js
Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.
Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
Role Descriptions:
- Essential Skills: Amelia Developer ( Voice Chat )Key Skills Experience to HighlightConversational AI Platform Experience Direct experience with Amelia (formerly IPsoft) is primary.
- Voicebot Development Expertise in speech-to-text| text-to-speech| and designing natural| human-like voice conversations.
- NLP Machine Learning Strong background in Natural Language Processing| intent recognition| and entity extraction.
- Integration Skills Experience connecting bots to backend systems via APIs (REST| SOAP| XML).
- Must have strong experience integrating Amelia with tools like AWS Connect| Backend APIs| Webhooks| ITSM tools like Servicenow| Jira| Rally| Contact center technologies| ADS| SSO| LDAP| Scripting in Python Javascript| React JsTechnical Proficiencies Python (4 years preferred)| JSON| and familiarity with ServiceDesk or IT Ops automation.
- Solution Architecture Ability to design| build| and deploy conversational solutions for customer service or internal IT
Desirable Skills:
Keyword:
Skills: CTI Cisco~Genesys Inbound Voice
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