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Help Desk Agent

Hybrid in Lynchburg, VA, US • Posted 4 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract W2

48 Weeks

Hybrid

$18/hr

System One

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work model, in support of our client in Lynchburg, VA. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered.

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.

Responsibilities:

Provides Help Desk support to customers for all areas related to Information Systems.
Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.

Ideal Background

General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
Ability to use Help Desk software.
Working knowledge of current corporate PC-based desktop environments.
Ability to gain knowledge of total IS responsibilities and contacts.
Be familiar with the company’s safety and health policy and program.

Ref: #161-Managed Staffing Charlotte

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10295162
Position Id: 376062
Posted 4 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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