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Data Analyst/master data management

Atlanta, GA, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

On-site

$49.51 - $58.29/hr

Fitment

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Job Details

Skills

FOCUS
Business Analysis
Master Data Management
Mobile Device Management
Enterprise Resource Planning
Customer Relationship Management (CRM)
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Agile
Scrum
Retail
Distribution
Communication
Stakeholder Management
Customer Experience
Root Cause Analysis
Data Governance
Data Flow
Product Engineering
Finance
Accountability
Issue Resolution
Reporting
Data Quality
Data Integrity
Leadership
Standard Operating Procedure
Data Management
Continuous Improvement
Collaboration

Summary

We are seeking a detail-oriented and execution-focused Customer Domain Specialists to join the team. This hybrid ole is responsible for ensuring the accuracy, consistency, and integrity of the Customer Domain across systems, processes, and ongoing initiatives. Operating as part of a SWAT team, the specialist will focus on resolving data, system, and process discrepancies that impact customer information and downstream operations.
The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable, aligned, and scalable.

Term: 4 month contract

Required Skills & Experience

5+ years of experience in data management, business analysis, operations, or customer domain roles
Strong understanding of master data management (MDM) and data governance principles
Proven experience in data quality management, reconciliation, and issue resolution
Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments
Strong analytical and problem-solving skills with attention to detail
Experience in Agile/Scrum environments preferred
Retail or distribution industry experience is a plus
Excellent communication and stakeholder management skills

What You Will Be Doing
Responsibilities
Customer Domain Ownership & Integrity

Own the accuracy and consistency of customer data across systems and platforms
Ensure alignment of customer records, hierarchies, and attributes across all touchpoints
Identify and resolve data discrepancies, duplication, and inconsistencies

Issue Resolution & SWAT Execution

Act as part of a CX SWAT team to investigate and resolve critical customer domain issues
Perform root cause analysis on system, data, and process-related defects
Drive quick resolution in collaboration with cross-functional teams

Data Governance & Controls

Establish and enforce data standards, definitions, and governance practices for the customer domain
Define and monitor data quality rules, validations, and controls
Partner with IT and data teams to ensure proper system configurations and data flows

Initiative Oversight (Customer Domain)

Review all in-flight initiatives impacting customer data and systems
Ensure changes align with defined data standards and do not introduce inconsistencies
Act as a gatekeeper for customer domain-related changes

Cross-Functional Coordination

Collaborate with product, engineering, operations, finance, and vendor teams
Ensure consistent understanding and usage of customer data across functions
Drive accountability for data quality and issue resolution

Monitoring & Reporting

Track and report on data quality metrics (accuracy, completeness, duplication, error rates)
Proactively identify risks and trends impacting customer data integrity
Provide regular updates to leadership on issue status and improvements

Process Standardization & Improvement

Define and document standard operating procedures for customer data management
Identify opportunities to streamline processes and reduce manual intervention
Drive continuous improvement in customer domain operations
Other duties as assigned

Physical Demands / Working Environment

Work is performed in a standard office or hybrid environment
High collaboration across cross-functional and technical team

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 880604
Posted 8 hours ago

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