AI Customer Assurance Engineer / AI Product Support Engineer
Contract W2
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
PeakIT
Fitment
Dice Job Match Score™
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Job Details
Skills
- Artificial Intelligence
- Data Security
- Data Governance
Summary
Position Overview
The AI Customer Assurance Engineer delivers high-quality responses to customer information requests while advancing the team's use of AI tools. This hybrid role combines product subject matter expertise with AI model training and refinement. You will balance hands-on customer engagement, data compliance, and the development of AI-enabled service workflows.
Core Responsibilities
- Customer Assurance: Own and resolve complex customer requests regarding product data, security, and compliance.
- AI Training: Review AI-generated content, refine prompt models, and train automated tools to improve response speed and accuracy.
- Documentation & Data Governance: Maintain accurate product documentation and knowledge bases while ensuring strict adherence to data privacy regulations.
- Cross-Functional Collaboration: Partner with Product, Engineering, Security, and Legal teams to research escalations and optimize workflows.
What We Look For
- Experience: 3+ years in customer support, information management, security compliance, or a related role.
- Education: Bachelor’s degree in Business, Computer Science, Information Management, or equivalent practical experience.
- Technical Savvy: Foundational domain knowledge of security/compliance frameworks and an active interest or experience in training AI tools.
- Mindset: A detail-oriented, analytical self-starter who exercises sound judgment in ambiguous situations and acts as a reliable "human firewall."
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91159724
- Position Id: 125623
- Posted 2 hours ago
Company Info
About PeakIT
We are a US-owned IT solutions provider focused on delivering cutting-edge services to SMBs and large enterprises. Our expertise spans custom software development, mobile apps, cloud, data analytics, and more.
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