Business Process Strategist

About this Position:

Job Title: Business Process Strategist

Expected tasks and responsibilities:

• Evaluate existing business processes to identify inefficiencies, bottlenecks, and gaps.

• Gather and analyze data on process performance, costs, and customer satisfaction.

• Benchmark current processes against industry standards and best practices.

• Develop and redesign processes to improve efficiency, quality, and scalability.

• Map workflows and process diagrams (using tools like Visio, Lucidchart, or BPMN software).

• Standardize processes across departments where possible.

• Work with department heads, team leads, and subject matter experts to understand operational needs.

• Facilitate workshops and brainstorming sessions to identify improvement opportunities.

• Translate complex process requirements into clear action plans for technical and operational teams.

• Develop change management strategies to ensure smooth adoption of new processes.

• Create training materials and conduct sessions for employees.

• Communicate benefits and impacts of process changes to stakeholders.

• Collaborate with IT to ensure process changes are supported by technology solutions.

• Evaluate new tools and platforms to improve process efficiency.

• Define KPIs and metrics to measure process performance over time.

Experience and Qualifications

• 5 8 years in business process analysis, workflow design, or operational improvement roles.

• Proven experience aligning process initiatives with organizational strategy and business goals.

• Experience working across multiple departments, mediating competing priorities, and building consensus.

• Background in leading process change initiatives, including stakeholder management and adoption strategies.

• Familiarity with public sector regulatory requirements, customer expectations, and benchmarks.

• Exposure to process automation, ERP systems, CRM platforms, and analytics tools.