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Desktop Support W2 only

Downers Grove, IL, US • Posted 1 hour ago • Updated 1 hour ago

Contract W2

On-site

$20 - $22/hr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Customer Service
Computer Hardware
Customer Facing
Customer Relationship Management (CRM)
Microsoft Operating Systems
Network Design
Operating Systems
IOS Development
Laptop
Leadership
Management
Microsoft Office
Analytical Skill
Asset Management
Audiovisual
Collaboration
Communication
Telephony
Network
Problem Solving
Project Management
Servers
Technical Support
VoIP

Summary

Desktop Support

DOWNERS GROVE, IL

1+ year contract

Description:

What Will You Do?
Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within established enterprise guidelines.
Able to lead complex projects and initiatives.
Applies and documents procedures for problem determination/resolution and/or installation support.
Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners and peers.
Acts as a role model to others in support of the corporate culture.
Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer systems to various internal customers.
Coaches, mentors and participates in coordinating various project and support tasks with team members.
Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.
Provides guidance to customers on equipment standards and expenditures.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
Knowledge of MAC/iOS systems.
Strong customer service skills. Strong interpersonal skills; able to work well within team environment.
Effective oral and written communication skills.
Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video and collaboration technologies; server functionality and configurations; network topology and operating systems.
Able to manage/work within a team environment.
Able to display professional maturity and positively represent IT.
Solid leadership and project management skills.
Able to manage multiple large projects while maintaining day-to-day support activities.
Able to adjust priorities in a dynamic fashion to account for changes in business needs.
Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations, servers, voice and network devices within established guidelines.
Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within negotiated time frames.
Able to interface effectively with customers and IT support partners in customer service/support situations.
What is a Must Have?
High School diploma or equivalent.
Three years of customer facing end user Technology support experience.
Active Driver's License.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123687
Position Id: 8959687
Posted 1 hour ago

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