Quality/Safety Program Manager

We are seeking an experienced Quality / Safety Program Manager to oversee quality management and safety compliance across Operations & Maintenance (O&M) contractor activities. This role will ensure strict adherence to the Quality Management Plan (QMP), ISO 9001:2015 standards, and applicable safety regulations.

The ideal candidate will lead audits, inspections, and process improvement initiatives while promoting a strong culture of safety and operational excellence. Approximately 25% of this role will focus on safety oversight, requiring experience with safety compliance, hazard identification, and risk management programs.

• Act as the independent authority overseeing all quality-related activities for O&M contractor work.
• Ensure compliance with the Quality Management Plan (QMP) in alignment with ISO 9001:2015 standards.
• Conduct audits and inspections to verify compliance with contractual, regulatory, and operational requirements.
• Review facility operations to identify gaps or misalignment with contract standards and implement mitigation strategies.
• Maintain oversight of document control, compliance records, and data storage practices.
• Coordinate internal and third-party testing to ensure work meets project specifications.
• Audit CMMS work tickets to ensure proper categorization, documentation, and issue resolution.
• Implement and monitor Corrective and Preventive Action (CAPA) programs to address quality issues.
• Support preparation for external audits, regulatory inspections, and compliance reviews.

• Develop and enforce workplace safety policies and procedures in compliance with OSHA, NFPA, and industry standards.
• Conduct Job Hazard Analysis (JHA), Lockout/Tagout (LOTO) assessments, and PPE compliance reviews.
• Lead safety inspections, workplace audits, and risk assessments.
• Investigate safety incidents, determine root causes, and implement corrective actions.
• Deliver safety training programs on hazard identification, safety procedures, and emergency response.
• Monitor and report safety performance metrics and trends.
• Coordinate with operations leadership and safety teams to drive continuous safety improvements.
• Ensure environmental, hazardous materials handling, waste disposal, and recycling processes comply with safety and environmental standards.

• Bachelor's degree in Engineering, Quality Management, Safety Management, or a related field (or equivalent experience).
• CMQ/OE (Certified Manager of Quality/Organizational Excellence) certification required.
• ISO 9001:2015 training and certification required.
• Minimum 10 years of professional experience in quality management or safety compliance, including 5+ years in decision-making or leadership roles.
• Strong knowledge of OSHA, NFPA, and workplace safety regulations.
• Experience conducting quality audits, safety inspections, and risk assessments.
• Experience with CMMS systems and work order auditing.
• Strong analytical, problem-solving, and leadership skills.
• Excellent communication skills with the ability to work across cross-functional teams and contractor groups.

• Experience working in Operations & Maintenance (O&M) environments.
• Experience overseeing contractor quality management and vendor compliance programs.
• OSHA 30, CSP, or CHST certification is a plus.

• Attention to Detail: Maintains strict adherence to quality and safety standards.
• Critical Thinking: Identifies risks and develops effective solutions.
• Leadership & Independence: Operates as an independent authority overseeing quality programs.
• Collaboration: Works effectively with contractors, facility teams, and safety professionals.
• Process Improvement: Continuously improves quality and safety processes.
• Accountability: Takes ownership of initiatives and drives compliance excellence.