Help Desk Specialist

Job Summary The IT Support Technician (Tier 1-2) provides frontline and secondary technical support for end users across hardware, software, and network environments. This role is responsible for troubleshooting desktop, laptop, mobile, printer, and connectivity issues; managing user access; and escalating complex problems as needed. The technician ensures high levels of customer service while maintaining compliance with IT standards and security policies. Key Responsibilities End User Support

Overview We are seeking a Tier 1 Help Desk Technician to provide first-level IT support in a Windows-based environment. This role is responsible for resolving basic technical issues, supporting end users, and ensuring a high level of customer satisfaction. The ideal candidate is service-oriented, detail-focused, and eager to build a career in IT support. Key Responsibilities Provide Tier 1 support for end users via phone, email, chat, and in-person interactionsTroubleshoot Windows 10/11 opera

At Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day. Your O

Job Description Your Opportunity Take the first step toward shaping your career as a Desktop Support Analyst within our Information Technology Services team. In this role, you'll collaborate with experienced support professionals across the U.S., contribute to strategic IT initiatives alongside your peers, and gain exposure to a wide range of technical challenges. This dynamic environment offers the opportunity to apply creative, innovative problem-solving skills while supporting a broad spect