Dallas local preferred with expectation to work in Dallas office (Addison); if candidate is strong, will go for remote with travel required (20-30% travel); also willing to look at Boston MA candidates with expectation to travel (20-30%)
Requirements
12+ years of IT support or EUC engineering experience.
Proven customer service and troubleshooting skills; strong desire to exceed user expectations.
Ability to work independently while adhering to documentation and execution standards.
Comfortable supporting executive leadership.
Demonstrated experience delivering enterprise EUC implementations (multi site, large endpoint fleets) and leading EUC components of divestitures and mergers.
Strong delivery discipline: requirements gathering, solution design, pilot/rollout planning, cutover runbooks, change control, and risk/issue management.
Strong background in:
o Intune administration
o Mobile Device Management (MDM)
oActive Directory user management & Group Policy
o Microsoft Entra ID (Azure AD)
o Windows & macOS support
o Azure VDI / Virtual Desktop Infrastructure
Preferred Skills
Expert understanding of the Microsoft Modern Workplace stack:
o Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint
o Windows 10/11, AD administration, Group Policies
Scripting & automation experience (PowerShell, Bash, or similar).
Expert in PC/Mac hardware diagnostics and software troubleshooting.
Deep knowledge of Azure AD / Entra ID capabilities and identity governance.
Experience with tenant to tenant migrations and transition scenarios (coexistence, identity alignment, Intune redesign/re enrollment, device/profile migration, and app re deployment).
Strong Windows engineering skills: Win32 app packaging and deployment, Autopilot/ESP optimization, update rings/feature updates, and endpoint analytics/monitoring.
Certifications: CompTIA, Microsoft, Apple, or ITIL.
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