Overview
Remote
On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2
Skills
WORKLOAD AUTOMATION
OPCO
XPS
AUTOSYS
IBM
Job Details
CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. -
Location: REMOTE
Duration: Long Term Contract
You will be successful in this role if you have:
Syed Adnan Jaffer
Talent Acquisition Specialist
CompuGain Solutions
Email:
Phone:
"Those authorized to work in the United States are encouraged to apply. We are unable to sponsor at this time.
Job Tittle: Workload Automation Mainframe Analyst
Location: REMOTE
Duration: Long Term Contract
- Workload Automation and Mainframe Operator - Familiarity with IBM, 2200, A-Series Mainframes.
- Expertise in using Workload Automation tool such as, OPCon XPS, Tivoli, Control-M, Autosys
- Will be a 3rd / swing shift position
- Delivers Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client s first level help desk support function. Provides referrals and/or dispatches to other service providers to ensure that the client s service level and technical requirements are met.
- Interacts with clients in person or by telephone.
- Answers questions about installation, operation, configuration, customization, and usage of hardware and software products.
- Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
- Provides alerts and situation status information to both client and Client management. Coordinates critical client issues as well as new product and/or system implementations.
- Conducts root cause analysis of recurring problems for defined projects or major incidents.
- Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete. * May identify relevant training needs and may conduct training sessions for other analysts and clients as appropriate.
- May participate or lead defined projects activities. Initiates process improvements for internal and external clients.
- May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required.
You will be successful in this role if you have:
- University degree or equivalent education and experience
- Minimum of 3 years relevant experience
- Proficient in one of the technologies relating to Mainframe or Workload automation tools: OPCon XPS, Tivoli, Control-M, Autosys. Familiarity with IBM, 2200, A-Series Mainframes.
- Have specific certifications on the respective domain, platform or application.
- Ability to support multiple clients/ technologies as part of shared support delivery.
- Must be client focused, display interpersonal skills and be an effective team member.
- Ability to train and develop staff and/or client.
Syed Adnan Jaffer
Talent Acquisition Specialist
CompuGain Solutions
Email:
Phone:
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