Workload Automation Mainframe Analyst

Job Tittle: Workload Automation Mainframe Analyst
Location: REMOTE
Duration: Long Term Contract

• Workload Automation and Mainframe Operator - Familiarity with IBM, 2200, A-Series Mainframes.
• Expertise in using Workload Automation tool such as, OPCon XPS, Tivoli, Control-M, Autosys
• Will be a 3rd / swing shift position
• Delivers Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client s first level help desk support function. Provides referrals and/or dispatches to other service providers to ensure that the client s service level and technical requirements are met.
• Interacts with clients in person or by telephone.
• Answers questions about installation, operation, configuration, customization, and usage of hardware and software products.
• Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures.
• Provides alerts and situation status information to both client and Client management. Coordinates critical client issues as well as new product and/or system implementations.
• Conducts root cause analysis of recurring problems for defined projects or major incidents.
• Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete. * May identify relevant training needs and may conduct training sessions for other analysts and clients as appropriate.
• May participate or lead defined projects activities. Initiates process improvements for internal and external clients.
• May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required.

• University degree or equivalent education and experience

• Minimum of 3 years relevant experience
• Proficient in one of the technologies relating to Mainframe or Workload automation tools: OPCon XPS, Tivoli, Control-M, Autosys. Familiarity with IBM, 2200, A-Series Mainframes.
• Have specific certifications on the respective domain, platform or application.
• Ability to support multiple clients/ technologies as part of shared support delivery.
• Must be client focused, display interpersonal skills and be an effective team member.
• Ability to train and develop staff and/or client.