An experienced project manager to lead and coordinate delivery of a call center transformation initiative, centered on implementation of the nice cxone platform and integration with salesforce and snowflake to support a unified experience and enterprise analytics capabilities. The project manager will be accountable for end-to-end program governance, including detailed project planning, milestone tracking, risk and issue management, and coordination across vendor, client, and third-party teams. Responsibilities include managing all integration dependencies between nice, salesforce service cloud, on-prem services and snowflake data pipelines, ensuring alignment with defined architecture, data models, and business requirements. The resource will be expected to coordinate cross-functional workstreams, maintain delivery timelines, provide regular executive-level status reporting, and proactively identify and mitigate risks to scope, schedule, and quality. Prior experience delivering large-scale contact center or cx platform transformations, including saas implementations and complex system integrations, is required, along with demonstrated ability to operate within a governed enterprise delivery framework and collaborate effectively across business, technology, and data stakeholders.
Ideal candidate to have nice cxone platform experience
