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IT Support Technician II

Englewood, CO, US • Posted 21 hours ago • Updated 21 hours ago

Full Time

On-site

USD 31.03 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Energy
DoD
Remote Support
Collaboration
Tier 1
Technical Support
Knowledge Sharing
Communication
Customer Service
Customer Satisfaction
Printers
Network
Software Troubleshooting
Life Insurance
Recruiting
Artificial Intelligence
Privacy
Help Desk

Summary

IDR is seeking a IT Support Technician II to join one of our top clients for an opportunity in Englewood, Colorado. This role involves providing high-energy, customer-focused desktop support within a walk-up IT Caf environment at a highly regulated government or DoD site, ensuring end-user satisfaction through effective technical solutions.

Position Overview for the IT Support Technician II:

Provide onsite desktop support and troubleshooting for end users at a government agency location
Interact with users in a walk-up IT Caf setting, delivering excellent customer service
Own user issues from initial contact to resolution, ensuring timely and effective support
Collaborate with help desk teams to resolve Tier 1-2 technical problems
Demonstrate strong communication skills and maintain a customer care philosophy

Requirements for the IT Support Technician II:

Customer/solution ownership, an overall drive for excellence
Team focused with the capacity for knowledge sharing
Written and verbal communication skills with end users
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Basic knowledge of current IT technical standards related to computers, printers, network technology, drivers, software troubleshooting, and peripherals

What\'s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row

Compensation Details: $31.03/hr W2
#LI-Onsite

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Technician, Location: Englewood, CO - 80113

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 604068389
Posted 21 hours ago

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