Technical Business Analyst (Telecom Background)

Job Title : Technical Business Analyst (Telecom Background)

Duration : Contract
Location : St. Louis, MO (Onsite)

Job Description:

Role Summary
We're seeking a Technical Business Analyst with a strong telecom industry background to bridge business strategy with technical solution delivery. You'll translate business requirements into detailed functional specs, process flows, and system integration requirements, acting as the connective tissue between business stakeholders, solution designers, and engineers.

Key Responsibilities

• Gather and document business requirements from stakeholders across billing, provisioning, network operations, and customer service functions
• Translate requirements into detailed functional specs, user stories, and acceptance criteria for the engineering team
• Map current-state and future-state business process flows; identify where existing logic or legacy systems need to be re-platformed or integrated
• Document business rules, workflows, and data requirements, working closely with solution architects and engineers
• Define data requirements and integration specs across CRM, billing, OSS/BSS, and other core telecom systems
• Perform data analysis to identify trends, gaps, and improvement opportunities; build reports and dashboards to support business decision-making
• Analyze operational and performance data (usage patterns, service metrics, process bottlenecks) to identify optimization opportunities
• Own requirements traceability - ensure build matches signed-off specs; manage change requests
• Coordinate UAT: write test cases covering business workflows and system integrations; run test cycles, log and triage defects with engineering
• Analyze pilot/rollout performance data and translate insights into refinement requirements
• Produce process documentation, training materials, and runbooks for business operations teams

Required Qualifications

• 5 to 10 years as a Business Analyst or Technical BA, with a strong, demonstrable background in the telecom industry (wireless, wireline, cable, or related services)
• Solid understanding of telecom business processes - billing, provisioning, order management, OSS/BSS systems
• Strong requirements-gathering and process-mapping skills (BPMN, user stories, journey maps)
• Strong data analysis skills - able to interpret large datasets, identify trends, and translate findings into actionable business insights
• SQL proficiency for data validation and analysis; comfort working with API/integration specs
• Experience building reports/dashboards using tools such as Excel, Power BI, or Tableau
• Experience translating business logic into functional specifications for technical teams
• Excellent documentation and stakeholder communication skills - able to translate between business and engineering language

Nice to Have

• CBAP or similar Business Analysis certification
• Good to have knowledge of IVR systems - call flows, menu design, and routing logic
• Experience with telecom-specific platforms (e.g., Amdocs, Netcracker, CSG, or similar billing/OSS systems)
• Experience with test management tools (JIRA, Zephyr, TestRail)
• Familiarity with data visualization and analytics tooling