Change Management Specialist

RESPONSIBILITIES:
Kforce has a client that is seeking a Change Management Specialist in Palm Beach Gardens, FL.

Key Responsibilities:
* Partner with enterprise portal and ITSM product teams and key stakeholders to understand upcoming releases, organizational readiness, change impacts, and required end-user or IT-user behavior changes
* Partner with product teams to implement and maintain a standard, efficient workflow process, leveraging Jira to manage tasks, deliverables, dependencies, approvals, and timelines
* Conduct change impact assessments and stakeholder analyses to identify affected audiences, risks, communication needs, and support requirements
* Develop and execute communication and engagement plans aligned with ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement)
* Create clear, targeted communication deliverables, including release announcements, FAQs, job aids, training guides, readiness materials, and leadership updates
* Coordinate change management activities across multiple initiatives, track progress, and follow through on actions and deadlines in partnership with product teams
* Collaborate with Corporate Marketing and Communications to align messaging, obtain approvals, and ensure enterprise communication quality and consistency
* Build productive working relationships with business stakeholders, leaders, champions, and subject matter experts to coordinate communications and reinforce key behaviors
* Support the collection and analysis of adoption metrics, feedback, and user sentiment to evaluate readiness and communication effectiveness
* Prepare regular status updates, insights, and recommendations for product teams and leadership
* Leverage approved AI tools to draft, summarize, analyze feedback, tailor content, and improve work quality and efficiency, while validating outputs for accuracy, confidentiality, tone, and compliance with enterprise standards

REQUIREMENTS:
* Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or a related field, or equivalent relevant experience
* Two to four years of hands-on experience in change management, communications, project coordination, or related work supporting enterprise technology initiatives
* Hands-on experience planning, writing, editing, and coordinating enterprise-level communications for diverse audiences and channels
* Working knowledge of organizational change management principles, including the ADKAR model
* Strong written and verbal communication skills, with the ability to translate complex information into clear, actionable messages
* Strong collaboration and stakeholder engagement skills, with the ability to build alignment and work effectively across teams
* Strong organizational skills and the ability to manage multiple tasks, deadlines, and deliverables with appropriate guidance
* Proficiency with Microsoft 365, including Word, PowerPoint, Excel, Teams, and SharePoint
* Experience using Jira or a similar work management tool to track tasks, deliverables, and workflow status
* Comfort using approved generative AI tools to improve productivity and content quality, with sound judgment in reviewing and refining outputs.

Preferred Qualifications:
* Experience supporting enterprise technology rollouts, digital products, or IT service changes.
* Familiarity with ServiceNow, ITSM practices, or enterprise portal environments.
* Experience developing job aids, training content, FAQs, or readiness materials.
* Experience using feedback or adoption data to improve communications and change activities

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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