Service Desk Analyst

job summary:

Looking for motivated IT professionals seeking opportunities for advancement with a Fortune 100 company that is looking to expand their service desk operations both locally in Columbus, Ohio

Work from home is the primary location, but ability to visit locations a few times a year is needed.

SHIFT BID - Examples

Shifts available

7-3:30 ET

7:30-4 ET

8:30-5 ET

11-7:30 ET

1-9:30 ET

location: Columbus, Ohio

job type: Solutions

salary: $17 - 18 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

Provides technical support to diagnose, analyze, research, and resolve moderately complex computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services.

Performs work in adherence with IT Service Management best practices.

Supports delivery teams in their release activities.

Helps to ensure currency data in configuration management tools

(i.e., Athena,

APRM, ServiceNow).

Administers simple to moderate security vulnerability remediation.

Watches end-to-end production business and flows, paying special attention to completion of batch flows and those with financial impact to ensure data currency.

Installs simple to moderate software upgrades and configures changes, including planning, scheduling, testing and coordination.

Supports test environments, including code moves, file creation, special batch run creation, configurations changes, batch flow monitoring and online

support, including the refresh of test data if needed.

Proactively and reactively manages processing events to meet clients internal and external commitments.

Delivers application functionality and services against defined Service Level

Agreements (SLAs) and Operating Level Agreements (OLA).

Maintains operational knowledge of platforms, technologies and applications.

Assists in the application or infrastructure production

reporting/analysis and technical support services.

Communicates routine status of issues/incidents (including business impact) by partnering with Enterprise Command Center (ECC) to allow for

immediate response to service disruptions. Communicates root cause analysis and critical situation findings to Technology leaders.

Executes incident and change management processes for moderately complex PC, server, or mainframe applications and hardware.

Provides the preventative maintenance, troubleshooting, root cause analysis, and resolution for moderately complex technical incidents to ensure satisfaction.

Documents and routes moderately complex customer escalation's and recommend appropriate technical team or resource.

Consults with network services, desktop/systems engineering, and/or applications development to restore service and/or identify and correct core systems problems.

Provides ad hoc technical training to customers groups on company technologies, infrastructure, hardware, and software applications.

Performs all other duties as assigned.

qualifications:

Experience: Two years of experience in a related field. Customer service experience is preferred.

Skills:

Must have good verbal and written communication skills to effectively interact with customers and all levels of personnel.

Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions.

Desired Skills & Experience - Experience working with Microsoft products and services on a Windows 10/11 platform

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.