Job Title: Field Operations & Desktop Support Technician
Role Overview
We are seeking a Field Operations & Desktop Support Technician to serve as the primary technical point of contact for our employees. You will be the "face of IT," ensuring that our end-users have a world-class digital experience whether they are in the office, remote, or traveling.
This is a proactive support role. You won't just be waiting for tickets to come in-you will leverage data to identify potential hardware/software bottlenecks, ensure all devices meet security and patching standards, and guide users through the adoption of new IT services. If you have a high "learning agility," a passion for troubleshooting complex technical issues, and the ability to explain technical concepts to non-technical users, we want to hear from you.
Key Responsibilities
Endpoint Support & User Experience
Technical Advocacy: Act as the primary interface for all hardware, operating system, and enterprise application inquiries. Assist with new hire onboarding and hardware provisioning.
Proactive Remediation: Monitor endpoint health (security patches, driver updates, and application versions) to prevent issues before they impact productivity.
Troubleshooting: Diagnose and resolve complex issues across a mixed environment (Windows, Mac, and iOS). Provide hands-on support for peripherals and mobile devices.
Operational Excellence
Communication: Partner with internal infrastructure teams to escalate and resolve complex technical hurdles. Act as a translator, turning technical jargon into clear, actionable advice for our customers.
Project Adoption: Support the rollout of new IT initiatives. Educate users on the effective use of M365 (Word, Excel, Outlook, Teams, SharePoint, etc.) and other enterprise tools.
Continuous Improvement: Use data analytics to identify trends in user issues and provide recommendations to optimize our support processes.
Qualifications & Requirements
Minimum Qualifications
Education: High School Diploma/GED required.
Experience Baseline: Previous experience in a Help Desk or customer-facing technical support role.
Technical Mastery: Proven expertise supporting both Windows and Mac environments; deep knowledge of M365 ecosystem.
Certifications:
oCompTIA A+
oApple Certified Support Professional
oMicrosoft 365 Fundamentals
Preferred Attributes
Excellent interpersonal skills-you have a "customer-service first" mindset and the ability to remain calm under pressure.
Ability to work effectively in a high-volume, fast-paced environment with a focus on "first-call resolution."
Curiosity and a willingness to stay current with evolving technology standards.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
Location:
Ontario, CA
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 80184143
- Position Id: b228ef08ba0f122e535034de4395eeb1
- Posted 10 days ago
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