AMS Lead

About the Role :

We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end‑to‑end operational excellence for mission‑critical applications. This role requires strong technical depth in observability, hands‑on monitoring, and real-time issue handling in fast-paced environments.

Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Key Responsibilities :

• Lead end-to-end Application Monitoring & Observability
• Own incident lifecycle: detection → triage → communication → resolution
• Manage high-severity outages and drive RCA creation & preventive actions
• Develop and maintain dashboards, alerts, and metrics for proactive monitoring
• Coordinate with cross-functional engineering & product teams for system stability
• Ensure SLA compliance and continuous improvement in AMS processes
• Support on-call operations using escalation and notification systems

 Required Skills :

• Dynatrace
• ELK / Kibana
• Grafana
• OpenSearch

• JIRA
• Confluence
• Status Page

• xMatters

Preferred Experience

• Strong background in Monitoring, Issue Triage & Outage Handling
• Hands-on experience building dashboards, alerting rules, metrics pipelines
• Experience operating in Connected Cars / Telematics domain (added advantage)
• Proven expertise in creating RCAs and conducting post‑incident reviews

 What We’re Looking For

• 5–10 years of total experience in AMS, Production Support, or Application Operations
• Ability to lead incident war rooms and communicate with stakeholders
• Strong analytical, problem-solving, and decision-making mindset
• Comfortable working in a dynamic, high-availability environment