AV Specialist

Required Experience
Some audio/visual (A/V) experience
Some IT end-user support exposure
Strong soft skills and a white-glove, customer-focused attitude
Willingness to learn A/V skills not already possessed
Position Overview
The Unified Communications (UC) Audio Video (AV) Specialist is responsible for supporting technology used in shared spaces, conference rooms, and offices.
Primary responsibilities include providing white glove meeting support in conference and training rooms.
Key tasks include basic troubleshooting of common AV and conferencing components such as video endpoints, projectors, cabling, phones, wireless presenting devices, and third-party soft codec conferencing systems.
The UC AV Specialist is also responsible for maintaining accurate equipment inventory, keeping signage and end-user instructions updated, and ensuring an exceptional end-user experience. They must demonstrate strong customer interaction skills and remain calm under pressure.
What You'll Do
Have a basic understanding of A/V systems, networks (wired & wireless), and collaboration environments (e.g., Microsoft Teams)
Perform routine conference room checks to ensure all systems are functioning
Troubleshoot A/V and videoconferencing components including:
Crestron control systems
Polycom / Logitech / Cisco video endpoints
Wireless presentation platforms (e.g., Solstice)
Projectors, screens, touch panels, and cables
Deliver excellent customer service and white glove support
Demonstrate strong knowledge of Microsoft Teams meetings, settings, and troubleshooting
Create and maintain end-user documentation for shared spaces
Identify defective equipment and escalate as needed
Maintain in-room instructions, end-user guides, and Service Desk documentation
Nice-to-Have Experience
0-3 years of A/V support experience with white glove service
Experience with Microsoft Teams support and documentation
Strong presentation and customer service skills
Ability to follow standards, policies, and procedures
Strong desire for continuous learning
Experience with Cisco WebEx
Skills
PC support
Desktop support
Webex
A/V technologies
Troubleshooting
Microsoft Teams
White glove support
Cisco
Logitech
Job Type & Location
This is a Contract position based out of Park Ridge, IL.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Park Ridge,IL.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.