Position: Performance Engineer Location: Irving, TX/ Charlotte, NC/ Chandler, AZ
Duration: Contract
Job ID: 176443
Rate- $65/hr - $70/hr on W2
Job Overview: We are seeking a highly skilled and independent Software Engineer 4 to join our team as an IVR Automation Engineer. The primary responsibility of this role is to build an automated regression test bed using proprietary UI tools and a Hammer Call Master backend. The ideal candidate will have strong expertise in IVR/EIVA systems, call flow analysis, and service virtualization. This position supports the customer service numbers and involves working on a cloud vendor migration using Google Dialog Flow.
Responsibilities: - Build an automated regression suite using proprietary UI and Hammer Call Master.
- Convert manual Octane test scripts into automated Hammer scripts.
- Run daily automated tests and provide clear reporting on results.
- Triage test failures by reviewing LucidChart call flows and identifying test data issues.
- Develop virtualized services or stubs to support scripts requiring unstable or unavailable test data, while maintaining validation of EIVA flows and API behavior.
- Support the IVR/EIVA systems and customer service numbers during the cloud migration process.
- Collaborate with the team to address disruptions caused by external vendors.
Qualifications: - 5+ years of experience in software engineering or related fields.
- Expertise in IVR/EIVA systems and call flow analysis.
- Experience creating Hammer Call Master prompts.
- Proficiency in service virtualization or stubbing (e.g., stubbed data, fake test data, virtualized data).
- Strong analytical skills and ability to troubleshoot call flows documented in tools like LucidChart or Visio.
- Java programming background preferred.
- Experience supporting automation frameworks and regression suites.
- Familiarity with Google Dialog Flow and cloud vendor migration is a plus.
- Ability to work independently and manage tasks effectively.
Core Skills Emphasis: - Strong analysis skills for reviewing design documentation and identifying root causes of issues.
- Experience working through a backlog of test cases.
- Ability to build out virtualized services or stubbed environments to handle unstable or unavailable test data.
Nice to Have: - Experience with Hammer or Cyara tools.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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