JOB DESCRIPTION Position: Technology Operations Analyst 4
Location: Irving, Texas
Duration: Contract
Job Overview: The Technology Operations Analyst 4 role is a business-aligned, production support position focused on ensuring the stability, reliability, and observability of consumer-facing technology within a financial services environment. This position acts as a bridge between business stakeholders, production operations, and engineering teams, translating system behavior and technical findings into actionable insights and coordinated responses. The role is critical in Mission Control operations, supporting customer-impacting applications, enabling observability, and ensuring prompt resolution of issues to minimize consumer disruption.
Responsibilities: - Provide Level 2 production support for consumer technology platforms, including transaction-based systems.
- Collaborate with engineering and operations teams to design, implement, and enhance observability, alerting, and monitoring capabilities using tools like AppDynamics and Splunk.
- Analyze alerts, logs, and system data to determine root cause and customer impact during incidents.
- Assess and communicate the business and customer impact of system issues, such as transaction failures or batch job delays.
- Act as a liaison between business partners, operations teams, and engineering, ensuring timely engagement of the right teams.
- Translate technical findings into clear, business-focused updates for managers, stakeholders, and customers.
- Support Mission Control operations by collaborating with L1 monitoring teams and coordinating escalations to engineering teams for deeper technical intervention.
- Work with Jira boards and intake processes to review customer requirements, clarify expectations, and coordinate follow-ups.
- Assist in onboarding applications and teams into observability platforms, ensuring alerts, dashboards, and monitoring standards are properly configured and operationally ready.
- Develop familiarity with backend processes such as batch jobs, transaction flows, and consumer technology dependencies.
- Maintain accountability for production issues, ensuring timely resolution and proactive communication.
Qualifications: - Experience using Splunk as a logging and diagnostic tool in a production environment.
- Proficiency with AppDynamics or similar application performance monitoring tools.
- Understanding of production support processes within a regulated or financial services environment.
- Ability to analyze logs, alerts, and trends to identify potential root causes and customer impact.
- Strong communication skills with the ability to translate technical issues into business language.
- Experience working in cross-functional teams, including business stakeholders and engineering partners.
- Familiarity with incident management tools such as ServiceNow and work tracking tools like Jira.
Preferred / Nice-to-Have Skills: - Exposure to observability tools such as Grafana and Prometheus.
- Working knowledge of automation concepts used in production support environments.
- Basic familiarity with databases and data platforms (e.g., Oracle, Microsoft SQL, Mongo).
- General understanding of cloud environments and distributed systems.
- Experience supporting batch-heavy consumer platforms.
Key Competencies: - Strong sense of ownership and accountability for production stability.
- Ability to think critically and maintain situational awareness during incidents.
- Customer-focused mindset with urgency around consumer impact.
- Comfortable operating in a fast-paced, highly visible support environment.
- Ability to see the big picture beyond individual alerts or tickets.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $40 - $55 / hr on W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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