Marketing Operations Manager II

RESPONSIBILITIES:
A client with Kforce is seeking a Marketing Operations Manager II to join their team in Mountain View, CA. As we grow, our email ecosystem is going through a once-in-a-platform transition - and we need a hands-on operator to help us land it while keeping our busiest hiring season running.

Summary:
This is a hands-on, technical role at a pivotal moment. The client Academy is migrating its email program from Eloqua to Adobe Journey Optimizer (AJO) while simultaneously expanding into multiple new learner audiences and running the FY27 hiring season. As our Email Marketing & Lifecycle Contractor, you will own that migration, build and deploy every campaign journey, and take our messaging and run the campaigns - webinars, cohorts, incentive programs, and more - that move learners from enrollment through certification and into the hiring pipeline. This is a role for someone who loves the machinery of email and can run a campaign end-to-end.

Duties include:
* Own the migration: Serve as the client Academy's hands-on driver for the Eloqua AJO migration; Partner with the broader migration program and external build team, review and prioritize the existing campaign inventory (what migrates, what retires), map audiences and integration dependencies, validate requirements before campaigns are rebuilt in AJO, and lead UAT before go-live
* Keep the lights on through hiring season: Maintain live the client Academy campaigns in parallel with migration work, ensuring no disruption to email performance during our busiest season
* Build and deploy the emails

REQUIREMENTS:
* 4+ years in email marketing operations / marketing technology, with direct hands-on platform experience
* Hands-on experience with Adobe Journey Optimizer (AJO) and/or Eloqua; platform-migration experience strongly preferred
* Proven ability to build, QA, and deploy complex, triggered, segmented email journeys
* Strong command of audience segmentation, suppression logic, and UTM/attribution tracking
* Experience partnering with data teams to build and manage audiences in a CDP - Segment.com and Twilio experience strongly preferred
* Experience planning and running webinars or cohort-based engagement programs
* Ability to operate in a fast-moving, multi-stakeholder migration program (regular standups, external agency coordination, UAT) while keeping production campaigns running
* Detail-oriented and process-driven, with strong documentation habits

Nice to Have:
* Experience migrating campaigns between marketing automation platforms at scale
* Familiarity with downstream destination integrations from a CDP
* Familiarity with HTML and CSS for email
* Prior experience marketing to learners, students, or in the education sector
* Familiarity with community-driven marketing (Facebook Groups, LinkedIn, cohort communities)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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