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UX Research Program Manager

Hybrid in Minneapolis, MN, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Hybrid

Depends on Experience

Dahl Consulting

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Summary

Title: UX Research Program Manager
Location: Minneapolis, MN (Hybrid)
Job Type: Contract (12 Months) W2 only, no C2C
Compensation: $60.15 - $82.70/hr
Industry: Retail
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About the Role
Our client is a large, multi-channel retail organization operating at enterprise scale, supporting millions of customers and employees across digital and physical experiences. They are investing heavily in user-centered design and research to inform product, service, and organizational decisions.
We are seeking a Contract UX Research Program Manager to support the planning, prioritization, and operational management of UX Research across a broad and complex portfolio. This role partners closely with UX Research leadership and cross-functional teams to improve how research is planned, tracked, measured, and communicated across the enterprise.

Job Description
In this role, you will enable UX Research teams to operate more effectively by creating structure, clarity, and visibility across active and planned research work. You will help align research efforts to business priorities, manage intake and capacity, and establish consistent ways to scope, measure, and demonstrate research impact.
Key Responsibilities include:

Partnering with UX Research leadership to manage research operations across enterprise- and portfolio-level initiatives
Establishing and maintaining operating rhythms, intake processes, trackers, dashboards, and reporting for research work
Supporting prioritization of research initiatives based on business goals, customer and employee needs, and team capacity
Creating and evolving frameworks that connect research intake, execution, outputs, outcomes, and measurable business impact
Defining and implementing approaches to assess the impact of research on product direction, experience quality, and organizational decision-making
Improving visibility into active, upcoming, and completed studies across teams and stakeholders

Qualifications
Required Qualifications

6+ years of experience in UX Operations, Research Operations, Program Management, or a closely related field
Experience supporting UX Research and Design teams within a highly matrixed, product-driven organization
Working knowledge of research planning, study tracking, research repositories, and operational workflows
Proven experience developing frameworks to measure research impact from intake through adoption and outcomes
Strong organizational, communication, and stakeholder management skills

Preferred Qualifications

Experience supporting research across complex user journeys, including employee, enterprise, or business partner audiences
Exposure to service design, systems thinking, or cross-channel experience initiatives
Background working at enterprise scale within retail, e-commerce, or similarly complex digital ecosystems

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

#ZR
#IT.Indeed
#LI-CF1
#LI-Hybrid

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109792
Position Id: 29211
Posted 1 day ago

Company Info

About Dahl Consulting

Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.

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