IT Support Engineer

Job Description:
Level 1 IT Support Engineer to provide frontline support for end users across various technologies. This entry-level role is ideal for someone who enjoys problem-solving and delivering prompt, friendly technical assistance.

Key Responsibilities:

• Provide first-line technical support via phone, email, or in person.
• Assist with basic phone, workstation, email, printers, TV, and cable troubleshooting.
• Set up and configure new user workstations, accounts, and access permissions.
• Monitor and respond to workstation issues and performance alerts.
• Troubleshoot and resolve common email and printer issues.
• Log and track all support requests using the IT ticketing system.
• Escalate more complex issues as needed.
• Support IT inventory and equipment tracking efforts.
• Deliver excellent customer service while maintaining a helpful, professional attitude.

Requirements:

• 2+ years of IT support experience or relevant coursework.
• Basic understanding of computer hardware, operating systems, and office equipment.
• Familiarity with Microsoft Office, email clients, and Windows environments.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.
• Willingness to learn and grow within a technical support role.