Apply Now

ServiceNow Engineering Lead

Jacksonville, FL, US • Posted 17 hours ago • Updated 4 hours ago

Full Time

On-site

USD 120,000.00 per year

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Management
Financial Software
Product Management
Roadmaps
Insurance
Workflow
Scalability
Customization
JavaScript
Business Rules
UI
Orchestration
Real-time
Policy Administration
Finance
Accounting
Data Warehouse
Analytics
Operational Excellence
Release Management
Testing
DevOps
Incident Management
Root Cause Analysis
Continuous Improvement
Software Engineering
ServiceNow
Google App Engine
Enterprise Integration
Software Development Methodology
Production Support
Communication
Financial Services
Recruiting
SAP BASIS
Military
Law

Management
Financial Software
Product Management
Roadmaps
Insurance
Workflow
Scalability
Customization
JavaScript
Business Rules
UI
Orchestration
Real-time
Policy Administration
Finance
Accounting
Data Warehouse
Analytics
Operational Excellence
Release Management
Testing
DevOps
Incident Management
Root Cause Analysis
Continuous Improvement
Software Engineering
ServiceNow
Google App Engine
Enterprise Integration
Software Development Methodology
Production Support
Communication
Financial Services
Recruiting
SAP BASIS
Military
Law

Summary

Title: ServiceNow Engineering Lead

Location: Jacksonville, FL / onsite
Direct Hire

Salary: $120k + 10% bonus + benefits

Overview

We are seeking a ServiceNow Engineering Lead to own and evolve a mission-critical specialty claims platform built on top of ServiceNow.
This role is designed for an engineering lead with deep platform, integration, and data experience, not a traditional ServiceNow administrator.
The claims platform is heavily customized and supports high-volume transactional processing, complex workflows, and deep integrations across policy administration, financial systems, and enterprise data platforms.
ServiceNow CSM, App Engine, and Integration Hub are used as development and orchestration tools, not out-of-the-box solutions.
The role partners closely with product management and business leaders on roadmap and backlog and leads delivery through a combination of internal engineers and a Software Integrator (SI).

Key Responsibilities:

Platform Architecture & Engineering Ownership

Own the end-to-end architecture of a highly customized ServiceNow-based claims platform supporting specialty insurance programs.
Lead the design and evolution of claims data models, workflows, and automation, ensuring scalability, maintainability, and transaction integrity.
Use ServiceNow CSM and App Engine as an extensible platform to implement complex, non-standard claims capabilities.
Establish and enforce engineering standards, customization guidelines, and architectural patterns across the platform.
Make architectural tradeoffs balancing customization, performance, maintainability, and long-term platform health in a regulated environment.

Hands-On Role

Act as a hands-on engineering lead capable of authoring, reviewing, and governing custom ServiceNow code (JavaScript, Script Includes, Business Rules, UI logic).
Review and approve technical designs, ensuring consistency with platform standards and architectural vision.
Drive reuse through shared components, frameworks, and patterns rather than one-off implementations.
Own enterprise integrations using ServiceNow Integration Hub, including custom actions and orchestration flows.
Design and govern both real-time transactional integrations and batch-based data pipelines.
Lead integration with:
Ensure integrations meet expectations for transaction integrity, auditability, and operational resilience common in financial services platforms.

Policy administration systems
Financial and accounting platforms
Enterprise data warehouse and analytics platforms

Apply strong understanding of enterprise integration patterns, including:

Event-driven architectures
Synchronous vs. asynchronous processing
Data consistency and reliability strategies across distributed systems

SDLC, Production Support & Operational Excellence

Own the ServiceNow SDLC, including environment strategy, release management, testing, and deployment practices.
Define and operate the production support model for a mission-critical claims platform.
Partner with operations, DevOps, and infrastructure teams on monitoring, incident response, root cause analysis, and continuous improvement.
Ensure platform reliability, availability, performance, and operational readiness at scale.

Required Qualifications:

6+ years of software engineering experience, including hands-on platform or enterprise system development.
Proven experience leading heavily customized ServiceNow environments with extensive scripted solutions.
Demonstrated experience delivering custom-built platforms on top of ServiceNow, using CSM, App Engine, and Integration Hub as implementation tools.
Strong experience designing and operating enterprise integration patterns, including event-driven systems, synchronous APIs, batch data pipelines, and distributed data consistency.
Experience owning platform SDLC, production support, and technical standards.
Strong communication skills and the ability to lead both engineers and integrator teams.
Financial services experience strongly preferred

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Ruben Rabines

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10496378
Position Id: af4713908efe7d1233429843c63926d2
Posted 17 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior ServiceNow Engineer

No location provided

•

Today

LightFeather is seeking a Senior ServiceNow Engineer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and w

Full-time

USD 90,000.00 - 115,000.00 per year

ServiceNow Engineer

Remote

•

Today

Position Overview The ServiceNow Engineer provides advanced engineering, configuration, and integration support for the enterprise ServiceNow platform to ensure stability, scalability, and alignment with organizational standards. The role works closely with product owners and process leads to implement changes, upgrades, and new capabilities while minimizing disruption to mission-critical services. This engineer designs and maintains complex workflows, integrations, and data models that connect

Full-time

ServiceNow Developer

No location provided

•

Today

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integ

Full-time

USD 90,000.00 - 115,000.00 per year

Senior ServiceNow Developer - Public Trust Clearance

No location provided

•

Today

LightFeather is seeking a highly skilled Senior ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, int

Full-time

USD 90,000.00 - 115,000.00 per year

Search all similar jobs

More jobs at Ascendo Resources in Jacksonville, FL