Site Reliability Engineer
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Crossword Staffing Solutions LLC
Fitment
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Site Reliability Engineering (SRE)
- production support
- and IT operations
- with advanced SQL/Oracle
- Python automation
- and Tableau/Power BI dashboard development. Hands-on knowledge of ITIL/ServiceNow
- incident and problem management
- monitoring
- observability
- root-cause analysis
- and CI/CD. Excellent analytical
- troubleshooting
- and stakeholder communication skills
Summary
- Collaborate with EET Incident, Problem, Change, APS, Service Delivery, application-development, infrastructure, security, and vendor teams to restore service quickly and drive issues through closure.
- Apply IT service-management disciplines across incident, problem, change, request, knowledge, configuration, availability, capacity, and service-level management.
- Define, measure, and improve service-level indicators, service-level objectives, service-level agreements, error budgets, operational health metrics, and customer-experience outcomes.
- Develop and maintain monitoring, alerting, dashboards, and visualizations that communicate reliability, performance, risk, demand, and service trends to technical and executive audiences.
- Establish visualization and reporting standards that promote consistency, accessibility, data quality, and actionable service insights using Tableau, Power BI, or comparable platforms.
- Perform trend analysis, problem identification, root-cause analysis, and recurring-incident elimination across platforms and integrations.
- Build and improve runbooks, knowledge articles, standard operating procedures, support models, escalation paths, service maps, and operational-readiness criteria.
- Automate repetitive support, monitoring, reporting, build, deployment, and recovery activities using appropriate scripting and orchestration technologies.
- Partner with engineering teams to embed reliability, supportability, observability, security, recoverability, and operational controls into platform design and release processes.
- Evaluate and introduce tools and technologies that improve observability, automation, service management, data analysis, and operational resilience.
- Conduct regular service reviews with stakeholders; communicate performance, risks, dependencies, improvement plans, and decisions clearly.
- Share expertise and mentor peers through documentation, training, technical guidance, and continuous-improvement practices.
- Manage multiple concurrent priorities in a fast-paced environment and meet committed service levels during business-as-usual and critical situations.
- Practical knowledge of ITIL-aligned incident, problem, change, knowledge, service-request, configuration, and continual-improvement practices. Experience defining or using SLIs, SLOs, SLAs, error budgets, reliability targets, and operational key performance indicators.
- Experience with observability practices spanning metrics, logs, traces, alert design, event correlation, dashboarding, and reduction of alert noise.
- Experience with major-incident management, blameless post-incident reviews, root-cause analysis, corrective-action tracking, and executive communications.
- Knowledge of infrastructure as code, configuration management, automated testing, release governance, and deployment-risk reduction.
- Understanding of capacity planning, performance engineering, availability management, disaster recovery, resilience testing, and business-continuity principles.
- Experience using service-management platforms such as ServiceNow or equivalent tools for workflow, reporting, asset/configuration data, and service measurement. Proficiency with Tableau, Power BI, D3.js, or comparable data-visualization platforms, supported by experience communicating complex information through effective data storytelling. Strong Oracle/SQL or comparable query-language skills for data extraction, transformation, analysis, and reporting.
- Experience with data-manipulation libraries such as Pandas and NumPy and visualization libraries such as Matplotlib and Seaborn. Ability to communicate effectively in written and spoken English, translating complex technical processes into clear guidance for end users, engineers, and leaders. Excellent organization, prioritization, time-management, analytical-thinking, and problem-solving skills. Experience writing and maintaining process, technical, and operational documentation. Tableau: Advanced dashboard development, visualization, data storytelling, and performance optimization. SQL: Strong experience with complex queries, joins, views, stored procedures, data transformation, and performance tuning.
- Databases/Data: Experience with Oracle, IBM DB2, Data Lake environments, ETL/data pipelines, and structured/semi-structured data. Development Automation: Hands-on experience with Python, JavaScript, Shell scripting, APIs, and system/data integrations. SRE / CI/CD: Working knowledge of SRE/DevOps practices, CI/CD pipelines, Git, deployment processes, monitoring, incident management, troubleshooting, and production/application support. Strong understanding of data analysis, data quality, database development, and troubleshooting.
- Experience working with multiple business and technical teams and translating requirements into reporting or technical solutions. Ability to independently manage multiple projects, support activities, and changing priorities. Strong analytical, problem-solving, communication, and stakeholder-management skills.
- Bachelors or master’s degree in computer science, Information Systems, Engineering, Data Science, Statistics, Design, or a related field, or equivalent practical experience.
- ITIL Foundation or higher certification.
- Relevant cloud, DevOps, SRE, security, or platform certifications.
- Experience leading service reviews, operational-readiness assessments, reliability initiatives, or cross-functional incident and problem-management efforts.
- Knowledge of user-experience design principles and the ability to apply them to dashboards, reporting, and developer-facing services.
- Analytical and forward-thinking, with a bias toward prevention, automation, and measurable improvement.
- Customer-focused, accountable, and calm under pressure.
- Collaborative and able to build trusted relationships across engineering, operations, security, service management, and business teams. Ability to handle multiple tasks, adapt to changing priorities, support clients in critical situations, and consistently meet expected SLAs. Ability to identify recurring toil and implement automation that measurably improves reliability, mean time to detect, mean time to restore, and support efficiency. Working knowledge of Microsoft Office, SharePoint, and collaboration and documentation platforms.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91171944
- Position Id: 9141550
- Posted 11 hours ago
Company Info
About Crossword Staffing Solutions LLC
Crossword is a diversity supplier with global presence specializing in a business service with the blend of talent, technology, and a relentless commitment for the success of our customers. For years, we have been providing a generous repository of manpower and consistent availability of external subject matter experts with the best speed and quality.
We understand how critical talent is to every organization, as well as how the world of work and the workplace is evolving. Crossword offers the most effective means to help you acquire, manage and optimize the right talent whenever you need it. Our goal is to meet expectations of excellence – those of our customers, our employees, our candidates and those of our community.
Combining the depth of our multidisciplinary team of professionals and boundless innovation with our “customer-centric” approach to service, we have the right resources to help companies of all sizes cultivate real business value at the right price.
We further differentiate ourselves with our agile engagement model and proven methodology which attracts premier talent and helps our customers achieve their staffing goals. We seek out and partner with our clients to devise new and innovative ways to exceed their needs while simultaneously finding creative solutions to address dynamic changes within their organizations.
Extensive technology and service experience allows our team to develop a comprehensive understanding of your unique communication and technology needs and respond to those needs quickly and efficiently.
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.