Acumatica ERP Specialist

Acumatica ERP Specialist

Bathing Brands is looking for an Acumatica ERP Specialist to join our Enterprise Systems team.

Acumatica sits at the center of how our business operates. It connects teams and processes across sales, purchasing, inventory, warehousing, production, service, eCommerce, customer support, finance, and more.

We are looking for someone who can help us get the most out of that system.

This is a hands-on role for someone who enjoys solving problems, understanding how a business really works, and finding better ways to use technology to support the people behind it. You'll work directly with teams across Bathing Brands -helping users, troubleshooting issues, testing new functionality, improving workflows, and supporting the continued evolution of our ERP environment.

Please note this position is fully remote; however, we are only hiring residents from Illinois or Wisconsin.

What You'll Do

Support Acumatica users across the organization and help troubleshoot system and process issues.

Investigate problems, identify root causes, and coordinate with external partners or Acumatica Support when needed.

Manage user accounts, roles, permissions, and system access.

Build and maintain Generic Inquiries, dashboards, notifications, business events, and other Acumatica configurations.

Learn and support business workflows across Sales, Customer Support, Tech Support, Purchasing, Supply Chain, Inventory, Warehousing, Finance, Product Catalog, Product Development, Production, Projects, Marketplace, and Field Service.

Coordinate and perform User Acceptance Testing for updates, fixes, new features, and integrations.

Create clear, useful documentation for system processes and user procedures.

Help train users and support the rollout of new functionality.

Identify opportunities to simplify workflows, reduce manual work, improve data quality, and make Acumatica work better for our teams.

Support ERP initiatives and integrations alongside the VP of Enterprise Systems, business leaders, internal teams, and external technology partners.

What We're Looking For

Experience working with or supporting Acumatica ERP.

A strong understanding of ERP systems and how business processes connect across departments.

Strong troubleshooting, analytical, and problem-solving skills.

Curiosity and a genuine interest in understanding how things work.

The ability to communicate clearly with both technical and non-technical teammates.

The ability to work independently, manage priorities, and follow problems through to resolution.

Experience with Acumatica Generic Inquiries, dashboards, security, and configuration tools is preferred.

Experience with system testing, documentation, and user training is preferred.

Experience in distribution, inventory, warehousing, manufacturing, service, or eCommerce is a plus.

Who Will Be Successful Here

You do not need to know every answer on day one. You do need to be curious enough to find the answer, comfortable asking questions, and willing to dig into a problem until you understand what is really happening.

Bathing Brands is a growing and evolving organization. Our systems are deeply connected, our business moves quickly, and no two days are exactly alike. The person who succeeds in this role will enjoy that environment and take pride in building solutions that make work easier and better for teams across the company.

Benefits

Bathing Brands offers a comprehensive benefits package designed to support our teammates' health, financial well-being, and work-life balance, including:

Company-subsidized medical, dental, and vision insurance

Company-paid life insurance, with voluntary disability and supplemental coverage options

401(k) retirement plan with company match

Paid Time Off (PTO) and paid company holidays

Community Day for volunteer service

Employee referral program

Full benefit eligibility and details are shared during the offer process

About Bathing Brands

Bathing Brands is a leader in the North American steam, sauna, and bathing industry. Our family of brands serves consumers, trade professionals, dealers, designers, builders, hospitality businesses, and wellness facilities across the continent.

Behind those brands is a complex and growing technology ecosystem connecting eCommerce, ERP, inventory, warehousing, production, service, and customer experiences. Our Enterprise Systems team works across the organization to build and improve the technology foundation that supports that growth.

If you enjoy solving real business problems, working across departments, and helping people get more from the systems they use every day, we'd love to hear from you.

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