M365 & Copilot Lead

Job#: 3054699

Job Description:
M365 & Copilot Lead

Location: Dearborn, Michigan (Partial Remote)

Role Overview

This position requires a technical leader for the design, architecture, development, and delivery of enterprise business solutions across Microsoft Dynamics 365, Power Platform, and Microsoft's AI ecosystem. The role involves translating business needs into secure, scalable, and supportable solutions, including AI-powered applications and workflow automation. The successful candidate will guide engineering teams, set technical standards, and collaborate with various stakeholders to achieve business outcomes.

Key Responsibilities

• Lead technical discovery and solution design for Dynamics 365, Power Platform, Copilot, and Azure-based initiatives.
• Set technical direction and engineering standards for the team, covering design patterns, code quality, security, and performance.
• Lead the development and deployment of custom Copilots and AI agents using Microsoft Copilot Studio, Azure OpenAI, and Azure AI services.
• Design and deliver integrations between Dynamics 365, Power Platform, Azure services, and enterprise applications.
• Guide the configuration and customization of Dynamics 365, including forms, business process flows, and application solutions.
• Provide hands-on technical leadership for C# plug-ins, custom workflows, JavaScript/TypeScript extensions, and API integrations.
• Oversee the delivery of model-driven and canvas Power Apps, Power Automate workflows, and related solutions.
• Ensure solutions adhere to enterprise security, privacy, data governance, and responsible AI practices.
• Lead technical design reviews, code reviews, testing strategy, and production support for critical solutions.
• Guide source control, CI/CD, and application lifecycle management using Git/GitHub and Azure DevOps.
• Mentor developers and technical team members, promoting knowledge sharing and effective coordination.
• Assess platform updates and emerging Microsoft AI capabilities to recommend improvements.

Required Qualifications

Education: Master's Degree

Experience:

• 15+ years of progressive experience in software engineering, enterprise application development, and technical solution delivery.
• Extensive hands-on experience with Microsoft Dynamics 365 CRM, including architecture, development, and deployment.
• Demonstrated experience leading enterprise-scale Dynamics 365 and Power Platform implementations.
• Experience building solutions with Power Apps (model-driven and canvas), Power Automate, and business process flows.
• Practical experience with integrations using REST/Web APIs, Azure Functions, or comparable services.
• Experience with Git-based source control and Azure DevOps for CI/CD and ALM practices.
• Ability to communicate architecture and technical tradeoffs to diverse audiences.
• Hands-on experience with Microsoft Copilot Studio and integrating conversational AI into Dynamics 365 and Power Platform solutions.
• Solid understanding of LLMs, prompt engineering, RAG, and AI agent design.

Technical Skills:

• CRM experience
• Connectivity/integration experience
• Microsoft Azure
• Strong development experience with C#, .NET/ASP.NET, JavaScript, and/or TypeScript
• Dynamics 365 plug-ins, custom workflows, XRM Framework, and OData/Web APIs
• Jira and GitHub
• Hands-on experience with Microsoft Copilot

Preferred Qualifications

• Experience with Azure OpenAI Service, Azure AI Services, and Microsoft AI SDKs.
• Experience applying generative AI to business workflows or customer service.
• Experience with Dynamics 365 Customer Service and Omnichannel.
• Experience with platform governance, environment strategy, and production operations.

Additional Information

The work arrangement is 4 days onsite, from Monday to Thursday. Interviews will be conducted via web conference. This position is initially a contract role, with the potential for future conversion to a full-time position based on business needs and performance.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.