Junior AI Engineer

North Carolina, NC, US • Posted 4 hours ago • Updated 1 hour ago
Contract W2
Contract Independent
On-site
USD $32.00 - 34.00 per hour
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Fitment

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Job Details

Skills

  • API
  • Real-time
  • Employment Authorization
  • Workflow
  • Large Language Models (LLMs)
  • Interfaces
  • Collaboration
  • JavaScript
  • TypeScript
  • Generative Artificial Intelligence (AI)
  • Data Science
  • Backend Development
  • Cloud Computing
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud
  • Google Cloud Platform
  • RESTful
  • Multithreading
  • Python
  • Process Automation
  • Continuous Integration
  • Continuous Delivery
  • DevOps
  • Web Browsers
  • Product Engineering
  • Conflict Resolution
  • Problem Solving
  • Mentorship
  • Artificial Intelligence
  • Machine Learning (ML)
  • Professional Development
  • Agile
  • Cross-functional Team

Summary

Junior AI Engineer - Enterprise Contact Center
Charlotte, NC - Hybrid (3x per week onsite in Uptown Charlotte Office)
Hybrid Role
$32 - $34 per hour
ABOUT THE ROLE

Our Client's C3 Space supports AI-driven initiatives across the enterprise contact center, building and maintaining intelligent systems that enhance the agent experience, streamline workflows, and power emerging AI-assisted capabilities. The team works across agent-facing tools, backend services, LLM-powered applications, in-house models, web extensions, and API development to support real-time and post-call operations. As the organization expands, we are adding a Junior AI Engineer to support new AI projects, model development, backend engineering, and cloud-based services. This entry-level role is ideal for candidates with 0-1 years of experience who are eager to contribute to AI-driven projects that enhance agent experiences and streamline workflows. The position offers the opportunity to learn from highly experienced engineers, work in an Agile environment, and contribute to next-generation agent-assist capabilities. You will be part of a supportive, growth-oriented environment, making it well-suited for early-career engineers passionate about AI and rapid professional development.
Work Authorization: We are unable to provide sponsorship currently or in the future.
WHAT YOU'LL DO

  • Contribute to AI-driven projects within the C3 Space, supporting agent-focused applications including call summaries, AgentAssist tools, and AI-driven extensions
  • Collaborate with senior engineers on Python-based development, including multithreading, backend logic, and model-driven workflows
  • Assist in developing, maintaining, and optimizing in-house AI/ML models, alongside large language model (LLM) integrations
  • Support web-based initiatives including front-end extensions, internal tools, browser-based interfaces, and supporting APIs
  • Participate in backend development using modern engineering practices to support Strata and other contact-center platforms
  • Work with cloud-based infrastructure across any major cloud provider (AWS, Azure, or Google Cloud Platform)
  • Contribute to Agile ceremonies and collaborate closely with engineers across multiple squads as the team scales into two dedicated groups
  • Learn, iterate, and quickly ramp up on new tools, languages, and AI frameworks within a supportive, growth-oriented environment
WHAT YOU BRING

  • Strong proficiency in Python programming (must-have)
  • Exposure to or experience with JavaScript/TypeScript
  • Academic, personal, or project-based experience in AI, ML, generative AI, or data science
  • Understanding of backend development concepts; hands-on experience building backend systems is a strong plus
  • Familiarity with at least one cloud platform (AWS, Azure, or Google Cloud Platform)
  • Ability to work with RESTful APIs and modern integration patterns
  • Strong attitude, aptitude, willingness to learn, and desire to grow rapidly in a fast-moving AI environment
  • Experience with multithreading in Python (preferred)
  • Exposure to intelligent automation or business process automation (preferred)
  • Familiarity with CI/CD concepts and DevOps pipelines (preferred)
  • Experience building small applications, browser extensions, or web-based tools (preferred)
  • Academic or personal projects showcasing AI/ML or backend engineering skills (preferred)
  • Strong curiosity, self-driven learning habits, and a desire for exposure to end-to-end AI product engineering
  • Ability to learn quickly and contribute to an evolving, highly technical team
  • Attitude, effort, and problem-solving ability are valued as much as professional experience
WHAT'S IN IT FOR YOU

  • Significant learning and mentorship opportunities from experienced engineers
  • Exposure to cutting-edge AI/ML technologies and real-world enterprise applications
  • Supportive, growth-oriented team culture focused on rapid professional development
  • Opportunity to work on impactful projects that shape the future of contact center operations
  • Collaborative Agile environment with cross-functional team engagement
  • Equal employment opportunities (EEO) in accordance with applicable federal, state, and local laws
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000000DzP3EAK
  • Posted 4 hours ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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