Desktop Engineer

Job Details:

Job Title: Desktop Engineer

Duration: Long-Term Contract – Potential for Extension/FTE

Location: Horsham, PA || Onsite

Must Have:

• Public Trust security clearance.
• Min 3 – 5 experiences
• Certifications with Microsoft Intune, security preferred.

Job Description:

The Desktop Engineer is responsible for the engineering, deployment, management, and support of enterprise endpoint computing environments in a highly regulated industry.

This role focuses on modern endpoint management, security, compliance, and lifecycle operations to ensure desktops and mobile devices meet organizational, regulatory, and security requirements. This position will be onsite in Horsham, PA.

Accountabilities

• Engineer, deploy, maintain, and support desktop and laptop systems, peripheral devices, and endpoint technologies in compliance with enterprise standards.
• Design, deploy, and lifecycle-manage standard workstations using modern endpoint management and provisioning solutions (e.g., Microsoft Intune, Autopilot, or equivalent).
• Administer endpoint management platforms for device configuration, compliance enforcement, patching, and software distribution.
• Develop, implement, and maintain endpoint configuration, security, and compliance policies using MDM/MAM solutions and local policy controls.
• Coordinate and complete workstation moves, installations, and hardware refreshes for new hires, office moves, and technology upgrades.
• Provide engineering-level support for Windows-based endpoints, troubleshooting complex OS, hardware, and application issues.
• Package, test, deploy, and maintain approved software applications in alignment with change management and compliance requirements.
• Configure, secure, and support corporate mobile devices, including enrollment, policy enforcement, and secure access controls.
• Support remote and hybrid workforce environments, including secure e-homeworker configurations and endpoint access requirements.
• Participate in endpoint vulnerability management activities, including patch compliance, remediation of identified vulnerabilities, and coordination with security teams.
• Monitor and remediate endpoint compliance posture, including encryption, antivirEDR, device health, and configuration baselines.
• Support regulatory, audit, and compliance initiatives by maintaining endpoint documentation, evidence, and control artifacts.
• Initiate, track, and complete work in accordance with established work order, change, and incident management processes.
• Provide Tier 2/3 escalation support for endpoint-related incidents and service requests; escalate appropriately when required.
• Maintain accurate documentation for endpoint configurations, standard operating procedures, and troubleshooting guides.
• Maintain asset inventory, endpoint lifecycle records, and maintenance logs.
• Research and evaluate emerging endpoint management, security, and compliance technologies to improve operational maturity.
• Collaborate with information security, risk, and compliance teams to align endpoint controls with regulatory requirements.
• Perform other job-related duties as required.

Requirements

• Strong knowledge of PC workstation hardware, operating systems, troubleshooting, and lifecycle management.
• Experience administering and supporting enterprise Windows desktop environments.
• Hands-on experience with modern endpoint management platforms such as Microsoft Intune or equivalent.
• Experience with automated or zero-touch desktop deployment methodologies.
• Experience implementing and managing endpoint security and compliance policies.
• Familiarity with vulnerability management concepts, including patching, remediation tracking, and compliance reporting.
• Experience with disk imaging and enterprise software deployment tools.
• Familiarity with Microsoft 365 and productivity applications.
• Ability to manage multiple priorities in a regulated, change-controlled environment.
• Strong written and verbal communication skills, including documentation for audit and compliance purposes.
• Minimum of two years of related experience in desktop support or endpoint engineering roles.
• Relevant certifications preferred (e.g., Microsoft, Intune, endpoint security, or A+); active pursuit of certifications acceptable.
• Willingness to work a reasonably flexible schedule as required.

Physical and Additional Requirements

• Ability to lift up to 70 pounds; stoop, bend, kneel, crouch, and climb as necessary.
• Technical school graduate or equivalent experience; certifications a plus.
• Excellent customer service and organizational skills.