Network Services Manager

Role Summary
A senior-level Network Services Manager responsible for leading the delivery and operational management of enterprise network services supporting a federal agency. This role involves overseeing a complex, Cisco-heavy infrastructure across multiple teams and sites, ensuring service continuity, compliance with federal standards, and fostering strong customer engagement. The position requires hands-on leadership, strategic oversight, and collaboration with federal leadership and technical teams within a hybrid work environment.

Responsibilities

• Lead and oversee the daily operations of enterprise network services, ensuring SLA adherence and high service quality.
• Manage and coordinate multiple technical teams, including 5-7 teams across diverse locations, maintaining operational effectiveness.
• Act as the primary liaison between the organization and the federal customer, ensuring strong communication and service delivery.
• Monitor network performance, review incidents, and manage resolution efforts, maintaining high levels of service availability.
• Drive team performance through daily touchpoints, performance reviews, and fostering a culture of accountability and continuous improvement.
• Collaborate closely with IT and network security teams to ensure compliance with federal policies, including FISMA, TIC 3.0, Zero Trust, and FedRAMP standards.
• Develop and oversee project plans, risks, and resources related to network infrastructure, cloud integration, and performance tuning.
• Ensure change management processes are followed, including CAB readiness, change artifacts, and incident documentation.
• Maintain customer engagement through regular meetings, status updates, and escalation management.
• Support and participate in on-call rotations, incident response, and problem management initiatives.

Qualifications

• 10+ years of experience managing large-scale enterprise IT and network operations, with a minimum of 5 years in a federal environment.
• Strong Cisco networking expertise, including routers, switches, voice/Genesys Cloud, and cloud networking technologies such as AWS and Azure.
• Proven experience leading teams of 5 or more technical staff, managing multiple projects and task orders across distributed sites.
• Certifications: AWS Advanced Networking - Specialty, AWS Solutions Architect (Associate or Professional), PMP (PMI), ITIL v4, and CCIE or CCNP (or ability to obtain within six months).
• Excellent communication skills, capable of engaging with senior federal leadership and technical teams.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.
• Strong leadership qualities, including decisiveness, accountability, and the ability to remain composed under pressure.
• Experience with enterprise monitoring platforms such as SolarWinds is preferred.
• Availability to work in a hybrid environment with three days onsite per week.

Publishing Pay Range: $60.00 - $65.00 hourly