VP of IT Operations

Description

We are looking for an experienced and strategic leader to join our team as the Vice President of IT Operations. In this role, you will oversee the planning, execution, and optimization of core IT functions, including infrastructure, networks, service desk operations, and store technologies. Your leadership will ensure seamless technology services that support the company's retail stores, warehouses, and corporate teams while driving innovation and operational excellence. This is a high-impact opportunity to shape the future of IT operations and contribute to the success of our growing organization.

Responsibilities:
Develop and implement a comprehensive IT operations strategy aligned with the company's long-term goals.
Create detailed roadmaps for infrastructure, service management, and store systems to support organizational objectives.
Collaborate with executive leaders to ensure IT readiness for business growth and expansion.
Oversee the management of enterprise-wide infrastructure services, including cloud platforms, data centers, networks, and retail systems.
Ensure consistent uptime and performance across all production environments, particularly during peak retail periods.
Drive the adoption of service management frameworks to enhance incident, change, and problem resolution processes.
Lead the transformation of service desk operations, incorporating automation and self-service capabilities.
Build and mentor a high-performing team, fostering skill development in areas such as cloud operations, automation, and field support.
Manage vendor relationships and ensure service level agreements are met to deliver measurable outcomes.
Optimize operational budgets, balancing capital and operational expenses while driving efficiency across IT operations.

Requirements

Minimum of 15 years of experience in IT operations leadership roles.
Proven expertise in managing infrastructure services, including cloud environments, networks, and enterprise systems.
Strong knowledge of service management practices and frameworks such as ITIL.
Experience in overseeing Point-of-Sale (POS) platforms and retail system operations.
Ability to lead and develop teams, with a focus on skill-building and succession planning.
Demonstrated success in managing vendor relationships and ensuring compliance with service agreements.
Strategic financial management experience, including budget planning and optimization.
Excellent communication and collaboration skills to engage with executive leaders and cross-functional teams.

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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