Customer Service Representative II

Description:
24/7 call center, first point of contact
Ranges from 60-80 calls per day
First point of contact (triage calls)
Most of our calls are HCP, Pt,and Page reps
Growth opportunities in other departments at client
Tuition Reimbursement once hired

We save lives, and you are a part of that.t

Job Purpose
Provide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal *** personnel.

Your responsibilities will include:
Triage and respond to external customer and sales rep call-throughs via 1-800-CARDIAC and 1-800-CARDREP.
Send messages from internal/external customers to the client sales force by pagers, cell phones, home phones, etc.
Escalate and close pages via backups, if required.
Maintain a professional presence in all situations byasking forr ng and providing information per procedures.

Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance with all quality requirements.

Required qualifications:
HS Diploma/GED Diploma required.
1 Year with an associate in arts degree/diploma, or an equivalent combination of education/work experience.
Experience in Microsoft Teams and Outlook