Production Support Engineer AWS / Unix Linux

Unix Linux

AWS (Amazon Web Services)

Ticketing Systems

Incident & Change Management

Production Support

Manage and triage and resolve incidents utilizing knowledge articles as well as prior knowledge and experience with the systems

Executing changes based on change information or knowledge base instructions

Responding to IT service request according to written instructions but may also rely on their experience to resolve issues.

Monitor and execute production processing per requests or runbooks.

Perform eyes on glass monitoring of systems and applications and proactively look for alerts or potential issues.

Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment.

Escalates any issues to the appropropriate group and personnel.

Recommend efficiencies, automations and process enhancements for the team.

Help with the implementation of the approved suggestions Good communication skills oral and written Attention to detail Ability to multitask

Knowledge and use of ticketing systems Knowledge with Unix Linux Cloud services Amazon Use of Office products including Excel, Word, Outlook