Job Title: System Operations Engineer
Location: Irving Texas (Onsite)
Expectations for this role :
* Work on complex, broad-impect initiatives / projects / issues and provide high-level systems consultation to technology teams.
* Review, analyze and work on complex technicalchallenges and escalated production issues, evaluating multiple factors such as potential design alternatives, platform enhancements, penodic system reviews, and opportunities for operational improvement.
* Make decisions on technical changes, system enhancements, and architectural adjustments.
* Consult with engineering teams on change design, applying deep knowledge of process controls, operational standards, and technology governance to guide new initiatives.
* Collaborate with technical peers, cross-functional partners, and leadership to resolve systems support issues and drive operational excellence.
* Leverage Al-enhanced observability, anomaly detection, and intelligent alerting toois to improve root-cause analysis, reduce noise, and optimize system performance.
Utilize Al-assisted based troubleshooting tools, and automation frameworks to streamline incident re solution and operationel workflows.
Incorporate predictive analytics and AlOps insights into planning, capacity management, and continuous improvement efforts.
Qualifications:
5+ years of Systems Engineering or Technology Architecture experience.
5+ years of application production support experience.
5+ years of experience in IT infrastructure product and service control management, including policies and standards, business readiness, exceptions management, or alignment with enterprise compliance and risk frameworks.
* 5+ years of experience working with SQL Server, Oracle, MySQL, Unix, Autosys, ITRS, and AppDynamics.
* Hands-on experience with Al-driven monitoring, AlOps platforms integrated into production support environments.
* Experience utilizing generative Al or LLM-based tools to assist with diagnostics, system pattern analysis, documentation, or triage workflows.
* An industry-standard technology certification.
* Strong verbal, written, and interpersonal communication skills.
Knowledge and understanding of test-driven development practices.
* Experience designing or developing training materials for complex technology systems, including those in Agile development settings.
* Experience designing, developing, and implementing large-scale, complex softwere applications.
* Outstanding problem-solving and decision-making skills.
Strong critical thinking capabilities.
* Financial accounting tool experience is a plus.
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