Change Management Specialist

Change Management Specialist

Functions

• Develop change management strategies for transitioning providers and county agencies from current processes to new digital functionality.
• Support stakeholder engagement and build buy-in during requirements gathering phase.
• Identify potential resistance points and develop mitigation strategies for new license types and expanded functionality.
• Support communication strategies for different user groups (providers, county agencies, legal staff) throughout the requirements process.
• Support transition planning from current paper-based and disparate digital processes to unified Provider Hub functionality.
• Collaborate with product management and State team to ensure change management considerations are incorporated into user story development and align with existing processes.
• Document change management recommendations and transition strategies for future implementation phases.

Qualifications, Skills, and Experience

• Minimum years of experience in a Change Management Specialist role: 3 Years
• Minimum # of projects completed in a Change Management Specialist role: 3
• Demonstrated expertise in change management, organizational transformation, or process improvement.
• Proven experience developing and implementing change management strategies for technology implementations.
• Strong stakeholder engagement and communication skills with demonstrated ability to work with diverse groups.
• Demonstrated experience working with government agencies, county organizations, or regulated industries.
• Knowledge of change management methodologies and frameworks.
• Proven experience supporting large-scale process transformation from manual to digital workflows.
• Understanding of the unique challenges in government technology adoption and organizational change.

• Preferred Certifications: Certified Product Manager (CPM) by AIPMM, Certified Scrum Product Owner (CSPO) by Scrum Alliance, Product Manager Certificate by Product School, Agile Certified Product Manager and Product Owner (ACPMPO) by 280 Group, SAFe Product Owner/Product Manager (POPM) by Scaled Agile, Inc. or similar.
• Change management certification (such as Prosci) preferred but not required.

Sample Tasks

• Develop stakeholder engagement plans for licensing staff transitioning to Agency Hub for new license types.
• Identify potential resistance points among providers moving from paper-based to digital licensing processes.
• Create communication strategies for different user groups about upcoming system changes and new functionality.
• Support facilitation of stakeholder workshops to build buy-in for new legal appeals case management processes.
• Develop transition planning recommendations for moving from current SharePoint and AgileApps systems to unified Salesforce platform.
• Document change management considerations that should be incorporated into user story acceptance criteria.
• Plan stakeholder feedback and engagement strategies throughout the requirements gathering process.