Contact Center Engineer ( AI/ML )

Sunrise, FL, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Corp To Corp
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Avaya
  • Contact Center

Summary

Hi
 
Greetings from Conch Technologies
 
Position: Contact Center Engineer ( AI/ML )
Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL (On-site 5 days a week ) 
Duration: 12+ Months Contract 

Required Skills

 

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

<>Must-Have Experience

 

  • Strong development experience in Python and/or Java
  • Experience with API development and Microservices Architecture
  • Hands-on experience with AI/ML and Natural Language Processing (NLP)
  • Experience working with GitHubGitHub Actions, and CI/CD pipelines
  • Experience with Five9 Contact Center Platform
  • Experience with contact center call routing and orchestration
  • Hands-on experience with:
    • Google Cloud Platform (Google Cloud Platform)
    • Google Contact Center AI (CCAI)
    • Google Intelligent Virtual Agent (IVA)
    • Voice Analytics and Conversational AI solutions
<>Preferred Experience

 

  • Contact center technologies such as:
    • Avaya
    • Cisco Contact Center
    • LivePerson
  • Experience designing and supporting IVR and call-routing solutions
  • Experience integrating AI-driven voice and chat platforms into enterprise environments

Key Responsibilities

 

  • Design, develop, and support AI-powered contact center applications
  • Build scalable APIs and microservices using Python or Java
  • Implement NLP, AI/ML, and conversational AI capabilities
  • Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
  • Enhance call routing, voice analytics, and customer engagement experiences
  • Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines

Ideal Candidate

 

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

 
Thanks & Regards,

Raviteja Chebolu
Desk: 

Email: 
Conch Technologies Inc | 
6750 Poplar Ave # 711, Memphis, TN 38138, United States
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10125234
  • Position Id: 13560-25909-
  • Posted 3 hours ago
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