Position: End User Support Analyst V
Location: Arlington Heights, Illinois
Duration: Contract
Job ID: 178100
Job Overview: The End User Support Analyst V will provide comprehensive technical support to the end-user community under minimal supervision. This role involves troubleshooting and resolving hardware, software, and user issues, managing incident tickets, and participating in technical projects. The ideal candidate will have experience with Windows operating systems, a broad understanding of computer software applications, and excellent communication and customer service skills. The position requires working the midnight shift from 10:00 PM to 6:30 AM.
Responsibilities: - Provide Level 1, 2, and 3 technical support to the end-user community.
- Troubleshoot and resolve hardware, software, and user problems as they arise.
- Manage incident tickets from initiation to resolution.
- Participate in resolving chronic issues and other technical projects as assigned.
- Install, expand, and configure operating systems, software applications, utilities, and service packs based on user needs.
- Perform software and hardware upgrades, routine maintenance, and monitoring.
- Test new software, operating systems, upgrades, and applications before production implementation.
- Train users on the use of equipment and software as needed.
- Participate in projects as a team member.
- Update Remedy system in a timely manner.
Qualifications: - Experience supporting Windows operating systems.
- Experience managing large PC environments is preferred.
- Broad expertise in computer software applications, desktop systems, and networks.
- Strong technical, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Familiarity with co-pilot, Cisco phone, A/V, laptop, iPad, and desktop support.
- Proficiency in Office 365.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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- Pay any fee to be considered for, submitted to, or selected for any opportunity.
- Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
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Pay Range: $30 - $35/Hr
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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