Position: Platform Support Engineer / Software Engineer II
Location: Cincinnati, Ohio
Duration: Contract (6 months)
Job ID: 177843
Job Overview: This role is essential for supporting ongoing operations across Portal iQ platforms and environments. The position involves providing critical coverage for infrastructure support, environment maintenance, release support, and production troubleshooting. The Software Engineer II ensures timely resolution of issues, smooth execution of upgrades and migrations, and consistent collaboration with multiple teams. The role combines hands-on software engineering with platform, infrastructure, and operational ownership, supporting a modern AWS-based portal while maintaining critical on-prem components, batch jobs, and shared services.
Responsibilities: - Drive recurring operational tasks such as certificate renewals, infrastructure upgrades, patching, and environment maintenance across AWS and on-premises systems by collaborating with network, infrastructure, and Production Support teams.
- Lead PCI, vulnerability management, and remediation efforts by coordinating with developers, security teams, and infrastructure teams.
- Execute and coordinate production releases, including release processes, validating deployments, managing cutovers, and ensuring smooth release execution.
- Collaborate with network, infrastructure, and Production Support teams to resolve platform issues, plan migrations, and maintain system health.
- Develop a deep understanding of the portal's architecture, microservices, microfrontends, and integration points to support operational and engineering decisions.
- Make code changes when needed to support infrastructure or compliance initiatives, including remediation work and configuration updates.
- Support cloud migrations, deprecations, and modernization efforts across AWS and on-prem workloads.
- Ensure observability, logging, and monitoring are in place and help drive improvements to system reliability.
- Perform other related duties as assigned.
Qualifications: - Strong understanding of AWS services, cloud architecture, and on-prem infrastructure concepts.
- Experience with Angular, Ionic, Spring Boot, REST services, and microservices; ability to read, debug, and contribute to code.
- Familiarity with deployment workflows and release processes; ability to support production releases even though CI/CD pipelines are managed by separate teams.
- Knowledge of PCI, vulnerability management, patching, and secure development practices.
- Experience supporting production environments, troubleshooting issues, and handling infrastructure tasks such as certificate renewals and upgrades.
- Ability to work across engineering, Production Support, network, and infrastructure teams to drive shared outcomes.
- Strong analytical and troubleshooting skills across distributed systems.
- Proficiency in coding programs that interface with multiple applications.
- Strong written and verbal communication skills, including the ability to clearly document processes, explain technical issues to non-experts, and coordinate effectively across multiple technical teams.
- Performs other related duties as assigned.
Education: - Bachelor's degree from a four-year college or university in a related area.
Experience: - 5+ years of professional programming experience in software development, platforms engineering, or a related technical role.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $50 - $62/hour on W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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