Application Support Engineer (Production Support)

Job Title: Application Support Engineer (Production Support)

Location: Nashville, TN (Onsite)

Job Type: Contract (6+ Months)

Domain: BFSI (Banking, Financial Services & Insurance)

Job Summary

We are seeking an experienced Application Support Engineer to join the FIT Support team. The ideal candidate will have strong experience in production/application support, SQL, Linux, scripting, and job scheduling tools. This role requires providing application, batch, user, and trading support in a fast-paced financial services environment. Candidates should be comfortable working in rotational shifts.

Required Skills

• 3+ years of experience in Application/Production Support.
• Strong hands-on experience with SQL (RDBMS).
• Good knowledge of Linux/Unix commands.
• Experience with Shell Scripting.
• Experience with job scheduling tools such as Control-M, Airflow, or similar schedulers.
• Basic scripting/programming experience (Shell, Python, or similar).
• Experience supporting production applications in a BFSI/Capital Markets environment.
• Knowledge of Fixed Income or Multi-Asset applications is highly preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a positive team-oriented attitude.
• Willingness to work in rotational shifts.

Roles & Responsibilities

• Provide production and application support for business-critical applications.
• Monitor and support batch jobs, user requests, and trading applications.
• Troubleshoot production issues and resolve application or code-related problems.
• Monitor scheduled jobs and resolve job failures.
• Execute SQL queries for data analysis and issue resolution.
• Collaborate with development, infrastructure, and business teams to resolve production incidents.
• Participate in incident management, root cause analysis, and production support activities.
• Ensure application availability and system stability.

Preferred Skills

• Control-M
• Apache Airflow
• Linux/Unix
• SQL
• Shell Scripting
• Python (preferred)
• Fixed Income
• Capital Markets
• Banking / Financial Services